Senior Manager, Customer Success Management - Enterprise US East/EMEA

United StatesRemote

Responsibilities

Build, lead, and mentor a team of CSMs supporting Enterprise customers
Foster a collaborative, high-performance, and customer-centric culture
Drive accountability through clear goals, metrics, and regular feedback
Execute programs tailored to Enterprise customer needs
Design and operationalize engagement models
Ensure consistency in customer journeys while adapting for segment nuances
Maintain visibility into adoption, health scores, and engagement metrics across the portfolio
Guide the team in identifying churn risks and expansion opportunities
Drive proactive outreach and intervention based on data insights
Support account reviews and leverage segment-level insights to improve outcomes
Ensure strong stakeholder relationships across Enterprise accounts
Deliver consistent value through interactions
Collaborate with Sales, Product, and Marketing to drive adoption and expansion
Support renewal strategies and improve retention outcomes across segments
Identify and scale growth opportunities within the Enterprise base
Implement and refine processes that enable scale and efficiency
Improve team productivity through tooling, automation, and best practices
Standardize workflows and reporting for consistency and visibility
Monitor industry trends and evolve engagement strategies accordingly

By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.
experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies. What you’ll do:
Act as the voice of the customer to influence product and go-to-market strategy
experience in Customer Success, Account Management, or related fields
experience with a track record of developing high-performing teams •