Genesys Cloud - Principal Implementation Consultant

Hyderabad, IndiaRemote

Responsibilities

Demonstrate professionalism and leadership in representing the Company to customers and vendors.
Develop best practices around discovery and implementation of Genesys Cloud features and follow up with maintaining documentation for consumption by other TTEC team members working on Genesys Cloud implementation projects.
Collaborate with sales team on scoping and quoting professional services.
Create tools and methods to support the team and streamline implementation.
Assess customer needs and make design recommendations to the client or to Business Analysts documenting the design and requirements.
Identify system and/or software problems and propose solutions.
Maintain productive and satisfactory relationships with clients.
Conduct system set-up as required.
Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively.
Create/Develop reusable Data Actions Libraries.
Create/Develop reusable Architect libraries.

The Genesys Cloud Principal Architect acts as a mentor on the project team and may serve as an escalation point for other delivery personnel on the project team and/or Support either remotely or onsite.
Detailed understanding of integrations.
Understanding of voice and data networks.
Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude.
Operations: Ability to manage multiple projects and products.
Technical: Ability to understand and communicate technical concepts; proficient with Microsoft Visio and Office products.
Required Knowledge, Skills & Abilities Strong understanding of contact center business operations and processes Valid Genesys Cloud Certified Professional Certification.
Extensive knowledge and experience with Genesys Cloud. VoIP. Networking. Telecom.
Wireshark (Packet Capture understanding).
Strong Understanding of Advanced Dialer Concepts.
Understanding of Active Directory and related services- DNS DHCP, Azure, AWS, SCIM, SSO.
Solid knowledge of the Microsoft Suite of products applicable to practice area.
Conceptual Understanding of AWS architecture.
Conceptual Understanding of AZURE architecture.
Strong understanding interdependencies of 3rd party technologies.
Desired Knowledge, Skills & Abilities Strong Understanding of AWS Lex Bot.
Strong Understanding of Google Dialog Flow.
Ability to build REST APIs Education and
experience in the Information Technologies Field.

8+ years proven track record in telephony, networking or IT industry.
Minimum 2+ years Genesys Cloud installation and configuration Minimum 4+ years of IVR, Bot, Speech Recognition telephony development and integration 4+ year

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer
Position Purpose TTEC Digital is looking for enthusiastic Genesys Cloud consultants for Genesys Contact Center products and custom developed Cloud solutions.
This position is responsible for the oversight, configuration, installation, and design of Genesys Cloud solutions.
The implementation may be a new deployment, adding features, or creating new integrations and flows.
Mentorship to teammates throughout the delivery organization is also a function of this role.
Provide guidance and mentorship to teammates in their pursuit of evolving their Genesys Cloud skills and expertise.
Act as Technical Lead on Genesys Cloud implementation projects, providing guidance, oversight, and mentorship to other project team members in support of their implementing TTEC Best Practices throughout the Genesys Cloud Implementation Project.
Act as resource for peers when they require assistance on projects they are leading.
Understand the scope of the project, integrations, customer requirements etc.
Configuration, installation, and testing of solutions.