Customer Success Enablement Program Manager

Responsibilities

• - Design and deliver ongoing and high-quality learning experiences (live sessions, workshops, self-serve modules, in-the-flow resources) with strong facilitation and tight production.
• - Build and maintain core CS enablement assets: playbooks, talk tracks, customer value narratives, discovery guides, success planning templates, and objection handling.

Requirements

• In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work.
• ABOUT THE ROLE: You’ll be the first Enablement Program Manager embedded with Customer Success as we evolve our Customer Success team to be focused on deeper technical capabilities, higher-impact customer engagement through AI workflow adoption & utilization, and developing scalable and ongoing operating rhythms.
• You’ll partner closely with CS leadership and cross-functional GTM stakeholders to ensure our CSMs feel confident, capable, and ready to deliver measurable outcomes for customers.
• SKILLS YOU'LL NEED TO BRING: - 7+ years in Enablement, or a related GTM role (Customer Success, Solutions Consulting, Solutions Engineering, Professional Services, etc.).
• - Proven ability to build and run enablement programs that drive behavior change (not just content creation), including reinforcement and measurement.
• - You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. NICE TO HAVES: -
• Experience supporting CS organizational redesigns (role changes, new coverage models, new operating cadences) and landing them through enablement. - Familiarity with CS metrics and operating models (NRR/GRR, retention drivers, health scoring, QBRs, success planning) and how to connect enablement to outcomes. -
• Experience using Notion and other AI tools -
• Experience with learning platforms and enablement tooling (e.g., WorkRamp/LMS, content hubs, CRM integrations) and building scalable self-serve learning paths.

Benefits