design
Posted 2 weeks agoStaff Product Designer
at pendo
Raleigh, United StatesHybrid
Responsibilities
- The Product Design team at Pendo works closely with senior product leaders and sits at the center of product strategy and delivery.
- Platform design leadership: Lead design across multiple product areas and own projects from problem framing through shipping.
- Document and share prompts, patterns, and workflows with design and engineering partners.
- Design systems: Translate and evolve Pendo's design principles into reusable components and patterns.
- Identify when to extend existing systems and when to push them forward, then drive those decisions with stakeholders.
- A track record of influencing product and engineering
Requirements
- The team operates close to both the problem and the build, using LLM-assisted exploration, code-level prototyping, and customer validation before work moves into Figma for systems and polish.
- AI-assisted workflows are part of how this team works every day, and this role is expected to use, improve, and share those workflows.
- AI-integrated workflow: Use AI tools actively across the design process, including LLMs for problem framing and brief development, Cursor and Claude for prototyping, and generative tools for faster interface exploration.
- Share AI-native workflows, documented prompts, and repeatable patterns that improve the output of designers and engineers around you. Who You Are
- You're AI-curious - genuinely.
- You're not using AI tools occasionally.
- We want someone who sees AI as a multiplier, not a shortcut. Must-haves
- experience across enterprise B2B SaaS, with demonstrated ownership across multiple surface areas or product lines at the same time.
- Proven ability to prototype in code or work close enough to front-end development to validate ideas without waiting for engineering.
- Active use of AI tools in daily design workflows, including LLMs for framing and brief development, generative tools for exploration, and AI-assisted prototyping for iteration.
- Strong written communication and the ability to articulate design rationale clearly in writing, even when the artifact is not in the room. Nice-to-haves •
- Experience designing AI- or ML-assisted interfaces where AI output is a first-class part of the user experience.
- Experience contributing to design culture through shared standards, critique frameworks, or mentorship in measurable ways.
- Familiarity with Pendo as a product or with the product analytics and digital adoption platform category. About Pendo
- experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
- Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Experience
- 5 or more years of product design
Benefits
- Compensation: The expected salary range for this role to be performed in Raleigh, NC is $150,000 - $165,000.
- Benefits: Highly competitive, employer-heavy coverage, including $0 premium options, strong 401(k) match, equity, and flexible time off.
Contact
- If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io.
Additional details
- Designers ship across a multi-app platform with a high bar for craft, reliability, and product impact.
- As a Staff Product Designer, you will lead design across the platform and move toward the highest-impact work.
- You will own projects end-to-end, from problem framing through shipping, partnering with product and engineering to make sophisticated experiences feel simple.
- Partner with product and engineering to reduce complexity without losing capability, starting from customer need rather than feature requests.
- Prototyping and validation: Build interactive prototypes using code-adjacent tools and validate them with real users before engineering investment.
- Use findings to sharpen flows, surface edge cases, and improve the work before full systemization.
- Cross-functional alignment: Influence technical and product
- requirements upstream and communicate design rationale clearly with executive audiences.
- Surface issues before they become blockers and make the design case with data, principles, and demonstrated craft.
- Team elevation: Give feedback to other designers that is direct, principled, and growth-oriented.