Enterprise Customer Success Manager

Responsibilities

• - Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
• - Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers.

Requirements

• In the age of AI, human ingenuity is the ultimate scarce resource.
• Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.
• We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
• Read more about our $80M Series B https://juicebox.ai/blog/series-b here.
• The Role Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy.
• CSMs own the full customer relationship—from onboarding and adoption to expansion and renewal—while serving as trusted advisors and AI workflow experts.
• You'll help define what Customer Success looks like in an AI-first world at a hypergrowth company shaping a new category.
• Our customers love the product, embrace innovation, and genuinely enjoy partnering with us. You'll do it alongside a low-ego, collaborative team and work directly with a VP of CS who has built world-class organizations at Gong, Slack, and Zendesk.
• - Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
• Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers. - A track record of exceeding commercial goals and driving customer growth. - The ability to manage multiple customer conversations and priorities simultaneously. - A builder mindset and comfort operating in ambiguity before a playbook exists. - Executive presence and confidence engaging senior stakeholders. -
• Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry

Experience