sales
Posted 2 days agoPre-Sales Services Consultant (Engagement Services Manager)
at Samsara
United StatesHybrid
Responsibilities
- Own Services pursuits (ARR attach quota)
- Plan and manage Services scoping activity with prospective customers and produce proposals, level of effort, transition/KT, and resource plans
- Perform as a governing partner during implementation to continue customer sponsor and executive relationship, and assist with critical issues and expectation coordination
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- Building and maintaining positive relationships with sales, CSMs, and other key partners during implementations
Requirements
- Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
- This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- experience in positioning Professional Services or Technology Solutions.
- A breadth of knowledge executing the SOW/Proposal processes by scoping, producing, and delivering to the customer SOWs that meet customers' documented requirements
- 4-year Bachelor Degree
- Specific skills in creating SFDC reports/dashboards and navigating in SFDC
- All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Experience
- 7+ years of demonstrated
Benefits
- The range of annual base salary for full-time employees for this position is below.
- Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.
- Annual Base Salary $101,420.45 — $136,363.63 USD Total Rewards
- Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.
- We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
- Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.
Contact
- Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
- Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co.
Additional details
- At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
- Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
- Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
- As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role:
- The Engagement Services Manager (ESM) is responsible for representing Samsara's implementation/integration services and business development.
- The role will be positioning the value of services and assisting in customers meeting their business needs with C-level personnel and defining services scope, approach, and timeline of services engagement during the sales cycle.
- ESM is accountable for meeting services ARR attach quota, completion of AE to CS transition, and is a governing partner during delivery.
- This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams.