Operational Excellence & Workforce Scalability - Define and evolve the clinical service delivery model to support company growth, scalability, and sustainable margins - Develop and maintain a multi-year roadmap for clinical services scalability across people, processes, technology, and analytics - Own end-to-end performance and operational health of clinical services - Design and implement scalable workflows, operating procedures, and quality assurance frameworks - Establish capacity planning models and
Performance & Quality Measurement - Establish and monitor unit economics and productivity targets (staffing ratios, utilization, cost per service) to ensure scalable service delivery - Drive visibility into service performance, profitability, and ROI - Establish performance metrics, dashboards, and reporting frameworks to monitor service productivity, utilization, outcomes, and operational health What Success Looks Like (6-12 months) - Clinical service delivery is quickly scalable, repeatable, and
Requirements
experience in population health, value-based care, managed care, or care delivery operations, ideally supporting complex and frail populations - Proven track record as a strong operator: building workflows, improving systems, and driving execution across teams - Ability to translate operational and clinical concepts into structured
requirements and communicate effectively with technical partners (Product/Engineering) - Strong cross-functional collaboration skills and ability to influence without authority - High attention to detail, strong follow-through, and a bias toward action Preferred -
Experience working with or supporting health care models supporting older adults with chronic illness, post-acute, or senior care populations -
Experience
Qualifications Required - 5+ years of
Benefits
About IntusCare IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant.
IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management.
We empower teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically complex individuals in the US healthcare system.
Overview This role is responsible for operational leadership and strategic execution across Intus Care’s clinical service lines including population health, utilization management, and corporate compliance.
The ideal candidate brings deep population health / value-based care
Experience managing teams and implementing operational cadences (KPIs, dashboards, standups, retros, etc.) - Familiarity with healthcare analytics workflows, care management operations, and/or customer delivery models in healthtech Not Required - Clinical licensure (RN, NP, MD) is not required and may not be the best fit for this role if it comes at the expense of operational depth What We Offer - A chance to be part of a trailblazing team in healthcare technology - Competitive salary package -
benefits including health, dental, and vision insurance - A collaborative, inclusive, and dynamic work environment - Opportunities for professional growth and development Compensation: The base salary range for this role is $160-200K.
We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs.
Final compensation will also include a variable component and stock options.
Additional details
Reporting to the Chief Population Health Officer (CPHO), the Director of Clinical Operations will drive scalable service delivery operations, oversee day-to-day operational performance and team execution, and serve as a key cross-functional partner to Product and Engineering to translate service line needs into clear technical requirements.
This is a highly collaborative role for a strong operator who thrives in fast-paced environments, builds systems that scale, and can represent population health leadership in internal and external settings.
experience and strong operational rigor, but is not necessarily a licensed clinician. Role Overview 1.
Technology, Product & Automation Enablement - Translate operational and clinical service needs into product and technology
requirements that improve scalability and automation - Identify opportunities to streamline or automate clinical workflows through technology enablement - Serve as a liaison between Clinical Services, Product, and Engineering 3.
requirements and faster alignment with the clinical services team - Team workflows, ownership, and performance expectations are well-defined and operating smoothly
Work location: This is a fully remote role based in the United States.
Sponsorship: This position is not eligible for sponsorship.