Strategic Implementation Specialist - EMEA

United KingdomRemote

Requirements

experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS org (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed-upon expectations).
You work effectively in a remote-first setting, with the ability to travel <10% as needed for strategic customer engagements. - Technical Proficiency: You have a strong understanding of complex, configurable B2B SaaS products and their technical intricacies.
OUR PHILOSOPHY Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us: - We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.
Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

BENEFITS - You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. - You get to sell a product that our prospects & customers are truly excited about. - Competitive compensation is offered. - 10-year exercise window for stock options.
You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. - Unlimited PTO with four weeks is recommended per year.
Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 - Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. - Generous equipment, software, and office furniture budget.
Get what you need to be happy and productive! - $100/month education budget with more expensive items (like conferences) covered with manager approval Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.

Our customers are at the center of everything we do, and that’s especially true during implementation.
We take pride in being responsive, collaborative partners who focus not just on delivery, but on doing things thoughtfully.
This role plays a critical part in ensuring our new customers start off with a strong foundation and a clear path forward.
I’m thrilled to be hiring our next Implementation Specialist.
As part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a key role early in the customer journey—ultimately helping to elevate the entire customer experience.
ABOUT THIS ROLE: As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for many of our new customers.
You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer
experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes. Role
requirements: - Implementation & Project Management: You have extensive
You keep the team on track to ensure milestones are met.