Service Coordination Team Leader

Sydney, AustraliaOn-site

Benefits

We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2.
About HomeMade HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.
This role is the bridge between day-to-day operations and management oversight, ensuring HomeMade customers receive timely, efficient, and compliant services, all while embodying our mission, vision, and values.

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies.
While our companies are diverse, three similarities bind us: 1.
We’re driven by helping customers attain better outcomes This position is part of the HomeMade team.
Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.
By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes.
You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.
About the role As a Team Leader, Service Coordinator at HomeMade, you’ll be at the heart of our customer experience, supporting and guiding our Service Coordinator team to deliver exceptional, high-quality service every day.
You’ll act as the first point of escalation, providing hands-on guidance, real-time coaching, and support on complex coordination cases, helping your team thrive and grow.
In addition to leading and mentoring your team, you’ll maintain your own portfolio of coordinators, modelling best practice in service coordination.
To support our customers and keep operations running smoothly, we require flexibility to work within the following operating hours: Monday to Friday, 7:00am – 7:00pm, and Saturdays, 7:00am – 12:30pm.