other
Posted 14 hours agoCustomer Experience Advisor
at ApplyBoard
Gurgaon, IndiaRemote
Responsibilities
- Monitor personal performance to meet individual KPIs, including response time, accuracy, and customer satisfaction.
Requirements
- ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform.
- Ideally, the individual should have a basic understanding of technology and strong communication skills, as they may occasionally be required to liaise with the product team.
- What you bring to the table: An associate's or Bachelor's degree is an asset. 1-3 years of customer service experience.
- Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness Strong analytical abilities, detail-oriented, and a high level of accuracy Working knowledge of Google spreadsheets, Microsoft Word, and Gmail Adept in researching and problem-solving capabilities Someone who thrives in a collaborative, teamwork environment Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy Ability to work in a flexible, fast-paced environment to meet multiple
- Ready to join us? We're grateful for your interest in joining the ApplyBoard team.
- We may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses.
Additional details
- For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth.
- Our six core values guide us in our mission to educate the world, and are the foundation of our company culture.
- As an organization built on diversity, our team members are representative of the students we support.
- Experience Advisor will assist applicants/customers throughout the admissions process by providing timely, accurate, and empathetic support.
- Responsibilities include reviewing student documents for eligibility, submitting applications, and ensuring data accuracy.
- The role involves regular communication with partner schools and recruiters to resolve application issues and track progress.
- The specialist will be accountable for meeting individual and team KPIs, including response times, processing accuracy, and maintaining a high level of customer satisfaction.
- While the job role is titled "Advisor," the tasks are primarily data-entry in nature - extracting details from documents and entering them into the system with precision.
- Location: Remote Shifts: 24x7 Rotational Shifts Employment Type: Contractual What you’ll be doing everyday: Applicant Support & Advising Assist applicants with program inquiries and
- requirements Provide advisement to students on alternative program options that meet their interests and educational backgrounds Empathetically communicate application outcomes to our students, whether positive or negative Action deferral-related processes and inquiries Action refund-related processes and inquiries Assist students in meeting enrollment conditions and resolve uncertainties post-offer Perform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required Ensure