other
Posted 2 weeks agoSr. Program Manager, Mind the Product Training
at pendo
Raleigh, United StatesHybrid
Responsibilities
- Program operations and delivery: Coordinate the onboarding of training customers, gather key engagement details, schedule sessions, and manage the operational steps required for smooth delivery.
- Facilitate trainer selection based on the client’s industry, location, and training needs while ensuring trainers receive the background needed to customize delivery.
- Generate client feedback reports that summarize key takeaways, performance metrics, and opportunities to improve future programs. Course
- Build repeatable processes that allow Mind the Product to scale while maintaining strong customer experiences.
- Strengthen the network so Mind the Product can match the right expertise to customer needs.
- Operational measurement: Track and report on key operational metrics, including training completion rates, trainer utilization, attendee satisfaction, customer outcomes, and process efficiency.
Requirements
- Through a network of trainers and product leaders, the team helps companies improve how they develop products, operate as data-driven organizations, and evolve in the era of AI.
- Use data and AI-enabled workflows to improve productivity, accelerate execution, and enhance customer and operational outcomes. Who You Are
- You're AI-curious - genuinely.
- You're not using AI tools occasionally.
- We want someone who sees AI as a multiplier, not a shortcut. Must-haves 5+ years of
- experience in operations, program management, professional services, enablement, consulting operations, or a similar customer-facing SaaS environment.
- Strong organizational and project management skills, with the ability to manage complex initiatives involving multiple stakeholders.
- Strong written and verbal communication skills, with the ability to coordinate clearly across customers, trainers, advisors, and internal stakeholders. •
- Experience working cross-functionally across Sales, Marketing, Customer Success, and external partners. Nice-to-haves •
- Experience in product management, product operations, community, or advisory services.
- Familiarity with product management practices and the Mind the Product ecosystem. •
- Experience with AI-enabled workflows and operational automation. About Pendo
- experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
- Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Benefits
- Compensation: The expected salary range for this role to be performed in San Francisco, CA is $124,000 - $149,000.
- The expected salary range for this role to be performed in Raleigh, NC or Remote is $113,000 - $136,000.
- Benefits: Highly competitive, employer-heavy coverage, including $0 premium options, strong 401(k) match, equity, and flexible time off.
Contact
- If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io.
Additional details
- Mind the Product Training helps organizations build better products by connecting them with product management expertise, training, and advisory services.
- As Sr. Program Manager, Mind the Product Training, you will build and deliver customer training programs that are well-scoped, operationally strong, and aligned to customer goals.
- You will partner with the Director of Mind the Product, Program Management colleagues, customers, trainers, advisors, and internal stakeholders to shape solutions, operationalize engagements, and deliver a consistently high-quality customer experience.
- This role is not responsible for writing individual class content.
- This is a role based in-office in San Francisco or Raleigh or Remote in the United States.
- Training opportunity assessment: Partner with the Director of Mind the Product to qualify inbound training opportunities and shape program approaches that address specific customer business challenges.
- Translate customer goals into practical engagement structures that can be delivered effectively.
- Pre-training readiness: Manage pre-training communication with clients to collect attendee lists, schedule sessions and send attendees pre-class materials.
- Post-class follow-up: Collect feedback from attendees, trainers, and clients after each engagement.
- experience improvement: Design and manage the pre- and post-course