product
Posted Jun 9Technical Product Manager
at Arcesium
Bengaluru, IndiaOn-site
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Responsibilities
- Own the product vision, roadmap, and execution for Arcesium's internal ticketing and client communication platform (Ticket Hub), ensuring it delivers seamless, reliable, and scalable
- Collaborate closely with engineering and infrastructure teams to evolve and maintain the core ticketing framework — covering email routing, inbound/outbound e-mail processing, ticket lifecycle management, threading, archival and third-party integrations including integration with messaging services.
- Drive the quality, usability, and consistency of the ticketing
- Champion best practices for ticket lifecycle management — covering creation, threading, routing, escalation, archival, and retention.
- Lead thoughtful change management for platform integrations, including managing third-party vendor relationships, coordinating rollouts across pods, and ensuring minimal disruption during migrations and go-lives.
- Define and drive the roadmap for customer-facing capabilities — including client ticket visibility, portal access, authentication integration, and notification workflows.
- Measure and analyze ticketing usage data, e-mail delivery metrics, and operational feedback to guide roadmap priorities and identify systemic issues proactively.
Requirements
- experience for both internal users and our customers.
- experience across all key products —in-Opterra platform.
- Strong understanding of e-mail infrastructure, ticketing systems, and enterprise communication workflows — including familiarity with concepts like DMARC, DKIM, mail routing, and third-party SaaS integrations.
- Customer empathy and a deep understanding of operational user needs, preferably with
- Proven ability to manage complex, multi-stakeholder rollouts with multiple workstreams running in parallel, and to drive resolution on ambiguous or contested decisions.
- Critical thinking and the ability to articulate standpoints, influence, and drive alignment across engineering, operations, and client-facing teams.
Experience
- 8+ years of overall work experience, with a minimum of 2 years in product management managing technical products or operational platforms (preferably in capital markets).
Benefits
- Arcesium is looking for a hands-on, execution-driven Product Manager to own the vision and delivery of Ticket Hub — Arcesium's internal ticketing and client communication platform that powers operational workflows across teams.
- Arcesium is an equal opportunity employer.
Contact
- Emails from genuine Arcesium recruiters who are employees of the company will always come from the @arcesium.com domain.
- If something seems off or you're contacted by an unexpected third party, please reach out to us at careers@arcesium.com (US/UK), careers-india@arcesium.com (India) or careers-europe@arcesium.com (Portugal/Sweden) .
Additional details
- Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions.
- We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.
- Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation.
- Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities.
- We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.
- You will work at the intersection of infrastructure, engineering, operations, and client
- experience — driving a complex integration while ensuring reliable, seamless communication between Arcesium and its enterprise clients and their counterparties.
- This is a builder's role: you will be expected to get deep into the details, move fast, and take end-to-end ownership of a product that has direct and visible impact on day-to-day operations of our Managed Services team.
- If you thrive in ambiguous, high-stakes environments and love turning complex technical problems into polished, dependable product experiences — this role is for you. What you'll do:
- Engage with internal stakeholders and our customers to gather feedback, identify pain points in communication workflows, and prioritize impactful product improvements.