design
Posted 1 weeks agoSenior Director, Product Design
at Clear
New York, United StatesOn-site
Responsibilities
- Lead design strategy across CLEAR’s travel and CLEAR1 experiences, spanning consumer, enterprise, and operational touchpoints across web, mobile, airport kiosks, and partner surfaces.
- Oversee the design of key traveler and partner journeys, including enrollment, verification, authentication, subscription, account management, and operational workflows.
- Develop and evolve the design systems, service blueprints, and
- Lead, mentor, and scale a high-performing team of product designers, strengthening the organization’s leadership bench, craft, and impact.
- Identify opportunities to apply AI-assisted workflows and intelligent product experiences to improve team velocity and user outcomes.
- Track record of linking design strategy to measurable business outcomes, including conversion, retention, adoption, efficiency, and satisfaction.
Requirements
- Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.
- Improvement in throughput, CSAT/NPS, usability, accessibility, and operational reliability across CLEAR Travel and CLEAR1 end-user experiences
- experience leading product design and/or industrial design organizations.
- Deep understanding of traveler, enterprise, and operational user needs, with
- experience in user research, field research, and usability testing across consumer and B2B contexts. •
- Experience leading multidisciplinary design organizations, including senior individual contributors and managers, and building design systems, research practices, team operating rhythms, AI-enabled workflows, and strong service design and systems-thinking practices in complex organizations, with familiarity across digital identity, aviation technology, traveler experience, and enterprise authentication platforms.
Experience
- What you’re great at: 10+ years of
Benefits
- We’re looking for a Senior Director of Product Design to lead the vision, strategy, and execution for CLEAR Travel and CLEAR1 experiences across consumer and enterprise touchpoints including web, mobile, partner integrations, airport experiences, and in-person kiosks.
- Outstanding communication, collaboration, and executive stakeholder management skills, with the ability to influence cross-functional leaders and align teams around a clear design vision.
- Ability to balance long-term vision-setting with rapid execution and operational delivery.
- Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.
- We offer holistic total rewards, including comprehensive healthcare plans, family-building
- benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match.
- The base salary range for this role is $210,000 -$270,000, depending on levels of skills and experience.
- The base salary range represents the low and high end of CLEAR’s salary range for this position.
- Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.
- The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.
- Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.
Contact
- All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile).
Additional details
- CLEAR is building THE secure identity company of the future.
- Our mission is to make experiences safer and easier—physically and digitally.
- With more than 41 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel.
- This is a highly strategic leadership role for a design executive who can unify physical and digital experiences and build the operating model and design systems needed to scale.
- This leader will partner closely with Product, Engineering, Operations, and business leadership to ensure design drives measurable impact across growth, trust, throughput, and partner value. What you’ll do:
- Partner closely with Product, Engineering, Aviation Operations, CLEAR1, Marketing, Partnerships, and Member Care to define priorities, shape roadmaps, and deliver high-impact experiences.
- Use research, field insights, experimentation, and behavioral data to identify friction, improve usability, and drive better customer and business outcomes.
- experience standards that create consistency across products and channels.
- Set the operating model for the team, including design reviews, prioritization, quality standards, and cross-functional ways of working.
- Your primary focus will be driving measurable improvements across traveler growth, partner adoption, operational efficiency, and customer satisfaction.