customer support
Posted Mar 17Customer Success Manager
United StatesHybrid
Responsibilities
- - Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders.
Requirements
- requirements gathering, configuration, data migration, testing, training, go-live, and post-deployment adoption.
- experience in Customer Success, Implementation, or a client-facing role in a high-growth B2B SaaS environment. - Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. - Exceptionally organised, with strong project management instincts and attention to detail. - Analytical, structured thinker with
Benefits
- Our customers are sophisticated private equity, growth equity, and private credit firms managing billions in assets globally.
- experience interpreting and working with client datasets. - Advanced Excel skills. - Clear, concise written and verbal communication—you can simplify complexity for senior stakeholders. - Proven ability to deliver best-in-class client service in fast-moving environments. - Collaborative team player who contributes ideas and learns quickly. - Ambitious, entrepreneurial mindset with resilience and a bias toward action. - Bonus: hands-on project management
- Offer and onboarding at Atominvest What we offer - Competitive compensation (fixed base salary + performance incentives) - 25 days of holiday per year + bank holidays - Hybrid working style (a minimum of 3 days in our central London office is required) - Cycle2Work scheme - Employee Assistance Programme (EAP) to support employee wellness - A culture of trust, ownership, responsibility and autonomy in your work - An incredible team of smart and mission-driven people to work with - Fun working atmosphere -
Additional details
- Who is Atominvest Atominvest is the operating system for modern private markets asset managers.
- Our modular, flexible SaaS technology underpins key investor- and portfolio-management workflows.
- We aim to deliver ongoing high-quality outcomes for them through a long-term partnership mindset.
- At Atominvest, you’ll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world’s best investors and delivering a positive impact through this.
- Based on the growth we are experiencing, we think we’re on to something big. It won’t be easy.
- Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles.
- You’ll move quicker than feels comfortable and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SaaS companies on the planet.
- We’ve gone from zero to ten, now we’re looking to go from ten to one hundred! Role Overview: As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients.
- You will serve as the primary partner for some of the world’s leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion.
- This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met.