engineering
Posted May 29Customer Service Technician III
Erie, United StatesOn-site
Requirements
- Worker Type Regular Job Description The Customer Service Technician III provides world-class service to internal and external customers by responding in a timely fashion with pertinent technical information in a friendly, fair and firm way that ensures a high degree of customer satisfaction. Position
- Qualifications (Required Skills & Experience) High school diploma or GED equivalent is required Minimum of 2 years of relevant
- experience providing technical support Experienced in and demonstrated knowledge of ERP systems and how these systems play a role in manufacturing Experienced and proficient with MS Office Suite and demonstrated computer skills Occasional travel may be required (CONUS and OCONUS) Other
- Qualifications & Desired Competencies Bachelor's degree or equivalent combination of education, training, and experience is preferred (i.e.
- Aircraft mechanic or planner/buyer with MRP skills) Experienced as a UGV operator or trainer, preferably with AV Manufactured equipment and a willingness to maintain platform proficiency preferred Experienced in a manufacturing environment preferred Demonstrated knowledge of . regulations preferred Demonstrates strong communication skills & ability to resolve customer issues in a friendly, fair, and firm fashion Strives to improve the Customer's
- Experience with incident responses, repair processes, and customer interaction Demonstrates mechanical aptitude (i.e.
- likes to know how things are put together and function) Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties Displays initiative and drive to accomplish goals and meet company objectives with some guidance Takes ownership and responsibility for current and past work products Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company Has effective problem-solving, analytical, and
- From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve.
Benefits
- benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown.
- We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans.
Contact
- For more information about our company benefit offerings please visit: http://www.avinc.com/myavbenefits .
- We also encourage you to review our company website at http://www.avinc.com to learn more about us. Principals only need apply. NO agencies please.
Additional details
- Responsibilities Receives requests from Customers, both internal and external, via phone, email or in person for support Provides technical support to resolve customer issues Understands customer needs and how to meet those needs through utilization of repair centers, asset management, and business processes/technology Coordinates with necessary AV resources to effectively complete customer inquiries in a timely fashion Documents all interactions in the designated customer service database Provides regular
- ITAR Requirement: This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”).
- requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction.
- Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment’s determination that it will be able to obtain an export license in a time frame consistent with AeroVironment’s business requirements.
- A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee.
- We hire the curious, the relentless, the mission-obsessed.
- We don’t just build defense technology—we redefine what’s possible.
- As the premier autonomous systems company in the U.S., AV delivers breakthrough capabilities across air, land, sea, space, and cyber.
- Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do.
- Our heritage includes seven platforms in the Smithsonian—but we’re not building history, we’re building what’s next.