engineering
Posted 2 weeks agoCustomer Service Technician III
Erie, United StatesOn-site
Requirements
- Worker Type Regular Job Description The Customer Service Technician III provides world-class service to internal and external customers by responding in a timely fashion with pertinent technical information in a friendly, fair and firm way that ensures a high degree of customer satisfaction. Position
- Qualifications (Required Skills & Experience) High school diploma or GED equivalent is required Minimum of 2 years of relevant
- experience providing technical support Experienced in and demonstrated knowledge of ERP systems and how these systems play a role in manufacturing Experienced and proficient with MS Office Suite and demonstrated computer skills Occasional travel may be required (CONUS and OCONUS) Other
- Qualifications & Desired Competencies Bachelor's degree or equivalent combination of education, training, and experience is preferred (i.e.
- Aircraft mechanic or planner/buyer with MRP skills) Experienced as a UGV operator or trainer, preferably with AV Manufactured equipment and a willingness to maintain platform proficiency preferred Experienced in a manufacturing environment preferred Demonstrated knowledge of . regulations preferred Demonstrates strong communication skills & ability to resolve customer issues in a friendly, fair, and firm fashion Strives to improve the Customer's
- Experience with incident responses, repair processes, and customer interaction Demonstrates mechanical aptitude (i.e.
- likes to know how things are put together and function) Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties Displays initiative and drive to accomplish goals and meet company objectives with some guidance Takes ownership and responsibility for current and past work products Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company Has effective problem-solving, analytical, and
- From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve.
Benefits
- benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown.
- We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans.