customer support
Posted Apr 21Vet Clinic Support Associate
at Vetcove
Remote
Requirements
- experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos This role plays a pivotal part in ensuring a positive and delightful day-to-day
- Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. Knowledge of intercom and/or
- experience with other chat platforms is strongly preferred.
- experience - 2 Year Associates Degree or 4 Year College Degree - Excellent written and verbal communication skills -
- Experience in chat support preferred - Patience and compassion when handling difficult situations - Ability to adapt quickly and manage many concurrent
Benefits
- We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care.
- We are searching for talented and passionate people who want to help shape the future of veterinary care.
- Benefits (Full Time Roles) - 100% remote within the USA - Medical, Dental, and Vision Insurance - Automatic 401k contribution - Employee referral program - At home office set up - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits.
- For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits.
- This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting.
- Actual compensation may vary based on skills, qualifications, and experience.
- The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.
- In addition to base compensation, Vetcove offers a comprehensive benefits package.
Additional details
- Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience.
- More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.