management
Added 2 days agoHead of Regional Operations (f/m/d)
Remote
Responsibilities
- Consolidate what is currently a patchwork of country-level teams, vendors, and operating models into one coherent, centrally governed operations organisation with clear accountability and consistent standards.
- Build and form regional IT operations leadership teams: recruit, develop, and empower strong regional leads who can run day-to-day operations with autonomy while delivering against global standards.
- Run local onsite support and field engineering across offices, plants, quarries, and production sites.
- Deliver against SLAs that meet country expectations.
- Restructure regional operations to drive savings: identify overlaps, eliminate duplication, optimise team sizes, renegotiate vendor contracts, and design smarter support models—while maintaining or improving service quality.
- Own vendor management and third-party relationships for regional IT operations: manage outsourcing partners, negotiate contracts, enforce SLAs, and ensure that external providers deliver the same quality and responsiveness as internal teams.
- Implement robust operational reporting and KPI tracking: availability, incident volumes, resolution times, customer satisfaction, cost per user, and SLA compliance.
- Make performance visible to senior leadership and use data to drive continuous improvement.
- Manage the transition from legacy, country-specific operating models to a regionalised structure with sensitivity and professionalism.
- Ensure compliance with corporate IT security policies, data protection regulations, and audit
Requirements
- experience running regional or global IT operations in a large, complex organisation—ideally spanning both office environments and industrial sites (plants, quarries, production facilities).
- experience in restructuring IT operations organisations: you have consolidated teams, redesigned operating models, and delivered cost savings while maintaining or improving service quality.
- Deep expertise in IT operations across the full stack: end-user computing, onsite support, field engineering, network and infrastructure operations, and industrial/OT-adjacent IT.
- You understand that service expectations vary by business unit and culture—and you know how to balance standardisation with local needs.
- Strong understanding of IT security, compliance, and risk management as they relate to infrastructure and operations.
- Experience with ITIL or comparable service management frameworks—not as a theoretical exercise, but as a practical foundation for running disciplined, measurable operations.
Benefits
- That's why we offer you attractive benefits, such as: Flexible working time models with up to 50% remote working within Germany 30 vacation days plus additional special vacation days Attractive compensation with profit share/bonus , Christmas, and vacation payment Multiple learning & development options: support of job-related further training, various technical and leadership development program JobTicket, JobBike and further special conditions and discounts for e.g., gyms Company fitness room , various
Additional details
- For our Digital department we are seeking the Head of Regional Operations (f/m/d).
- The position can be located in any major HM location within Europe, preferably in Czech Republic.
- This is not a role for someone who wants to maintain the status quo.
- Heidelberg Materials is fundamentally restructuring how local IT operations are organised—and you will be at the centre of it.
- As Head of Regional Operations, you take ownership of all local IT operations across Europe, AMWA, and APAC: onsite support, field engineering, infrastructure operations, and service delivery at offices, plants, and production sites.
- Your mandate is clear and demanding: consolidate fragmented local IT operations under one leadership, build strong regional IT operations leadership teams, and then restructure smartly to drive synergies and efficiencies—without sacrificing the service levels that your business stakeholders depend on.
- You will be measured on your ability to deliver savings through leaner, more automated regional structures while keeping operations stable, secure, and responsive.
- When a cyber incident hits at 2 AM or a critical plant system goes down, your organisation is the one that is at the frontline.
- This role requires a leader who has run large-scale, multi-country IT operations before, who knows how to restructure without breaking things, and who thrives under pressure.
- You will report directly to the Director Operations & Services who is part of the global Digital Success & Transformation team.