Senior Technical Support Engineer

United StatesRemote

Requirements

Developing and reporting on key metrics; for example generating custom reports and writing complex SQL queries
experience in Technical Support, Site Reliability Engineering (SRE), or similar technical role
Strong understanding of software programming and system architecture
Solid knowledge of APIs (REST, webhooks)
Solid ability to troubleshoot web applications and identify root causes Deep knowledge and
experience with observability tools (e.g., Grafana)
Proficiency in writing complex SQL queries and basic scripts
Comfortable working with Mac, Linux, and Windows environments •
Experience with incident management processes
Demonstrated ability to mentor and support team members
Data-driven approach to problem-solving and decision-making
Knowledge of TypeScript, Python, Postgres, or ReactJS
Ability to work independently without supervision, prioritize effectively, and deliver consistently
Fluency in both written and spoken English
A background in creating highly technical but clear technical documentation and presentations
Experience with JIRA, Confluence, and GitHub
Familiarity with CI/CD pipelines and deployment processes

Salary range: $114,000 - $145,000 USD Gross/Annual Why Veriff?
Extra recharge days per year on top of your annual vacation days
Stock options that ensure you share in our success 401(k) matching
Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally
Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary

You will be a trusted technical expert that our customers rely on to provide timely, accurate, and well-communicated solutions to their complex technical and integration problems.
Beyond individual contribution, you will drive cross-team initiatives, mentor fellow engineers, and help shape the team's technical direction.
You will identify patterns in issues, understand their severity, highlight risks to stakeholders, and get to the root cause of edge cases.
If you're naturally a helper, enjoy assisting people with technical issues, and can explain technical details in a simple way while also enabling others, we'd like to meet you!
At Verriff, you'll help protect honest people online by:
Taking ownership of reported issues and ensuring their resolution from start to finish
Conducting research, diagnosis, troubleshooting, and identifying solutions to address system and service problems
Replicating reported issues and writing detailed bug reports
Escalating unresolved issues to appropriate development teams and documenting standardized solutions for the knowledge base
Handling crises in the event of feature failures or application downtime