engineering
Posted Feb 4Solutions Engineer, Core Digital Native
at openai
San Francisco, United StatesHybrid
Responsibilities
- This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory. - Create and maintain documentation, guides, and FAQs related to common questions and
Requirements
- experience on the OpenAI suite of products, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models.
- About the Role We are seeking a solutions engineer to partner with our Digital Native customers and ensure they achieve tangible business value from our models through the OpenAI suite of products.
- You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications.
- You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development.
- experience for Digital Native prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions. - Demonstrate how leveraging OpenAI’s suite of products can meet customers’ business needs and deliver substantial business value.
- experience in a technical pre-sales or similar role, including 4+ years selling to technology customers, managing C-level technical and business relationships with complex global organizations. - Demonstrate a thorough understanding of IT security principles and customer
- experience providing higher-level security and compliance support.
- - Have foundational training in programming languages like Python or Javascript.
- - Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
- About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence
Experience
- requirements to the appropriate teams. You’ll thrive in this role if you: - Have 10+ years of
Additional details
- About the Team The Technical Success team is responsible for the customer
- OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
- You will work closely with Digital Native Sales, Security, and Product teams.
- This role is based in San Francisco, CA or New York, NY.
- We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role,
- you will: - Deliver an exceptional pre-sales customer
- requirements discovered during the pre-sales process.
- - Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.
- - Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
- - Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex