other
Posted Jan 26Account Manager
at Warp
New York, United StatesRemote
Requirements
- ABOUT WARP Warp is the AI-native Employee Management Platform for ambitious companies.
- Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1.
- Warp is built from day one for AI to be the primary operator, not a feature.
- Every advance in LLM capability widens our lead.
- - Hit and exceed a quarterly expansion target by taking deals from opportunity identification through signed contract - Run structured QBRs with customers to review health metrics, surface expansion opportunities, and advance active deals - Proactively identify churn risk through health monitoring and execute targeted interventions to protect gross retention - Develop a deep understanding of customer business needs to deliver consultative guidance that ties Warp's product suite to their operational goals -
- experience in a B2B organization - Proven track record managing a book of business and driving retention, expansion, and customer satisfaction - Strong business acumen with the ability to anticipate customer needs, identify growth opportunities, and tie product usage to business outcomes -
- Experience running executive-level business reviews and presenting data-driven recommendations - Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels - Highly organized, with the ability to prioritize strategically across a large portfolio while meeting targets - High adaptability and comfort with the pace and change of an early-stage startup NICE TO HAVES - Background working with early-stage startup customers or in high-growth B2B SaaS -
- Experience building customer success processes and playbooks from the ground up - Track record of consistently exceeding retention and expansion targets - Technical aptitude with ability to quickly learn complex products
Benefits
- Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B.
- You'll ensure customers maximize value from our payroll and tax solutions while identifying opportunities for growth and expansion.
- BENEFITS AT WARP: - 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents. - 401(k) Matching: Start investing in your future from day one. - Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your
- Benefits: Pre-tax commuter
Additional details
- Legacy vendors in our space built their businesses by profiting from complexity.
- We hire people who ship constantly, own outcomes, and care about craft.
- We're in the office five days a week because speed and proximity are a competitive advantage at this stage.
- If you want to build something that automates an entire category of core work, not just another point solution, this is the place.
- We've raised over $85M from top investors like Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital.
- Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more.
- ABOUT THE ROLE We're hiring an Account Manager to own strategic customer relationships and drive measurable business outcomes across a portfolio of accounts.
- You'll serve as the trusted advisor to your customers, combining deep product expertise with business acumen to influence their success and drive retention.
- WHAT YOU’LL DO - Drive revenue across your book of business by owning retention, expansion, and growth.
- benefits for your daily trip to our NYC office. - Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue. - Quarterly Offsites: Beautiful locations to connect as a team.