other
Posted 1 hour agoTraining & Document Control Manager
at Natera
United StatesRemote
Responsibilities
- Identify Training Needs: Collaborate with supervisors and line managers across PCs, Billing, Patient Experience, and Document Control to assess current and future training
- Design Training Plans: Develop individualized and team-wide training and development plans that address operational expectations.
- Curate Materials: Review, select, and maintain training resources to ensure they are current, accurate, and highly effective.
- Tailor Methodology: Deploy a wide variety of modern and traditional training methods (mentoring, coaching, on-the-job, in-classroom, e-learning, workshops, and simulations) to suit different adult learning styles.
- Lead Initiatives: Take extreme ownership of training rollouts from conception to completion, requiring minimal direction or supervision.
- Manage the Team: Oversee the daily activities of training associates and consultants, ensuring alignment and high-quality delivery.
- Lead Onboarding: Conduct effective induction and orientation sessions to ensure new hires are rapidly and thoroughly prepared for their roles.
- Troubleshoot & Adapt: Resolve any specific performance or comprehension problems and tailor training programs in real-time as necessary.
- Track KPIs: Maintain, analyze, and communicate training Key Performance Indicators (KPIs) to executive leadership, translating data into actionable insights.
Requirements
- You will take ownership of our training initiatives, leveraging artificial intelligence and data analytics to identify skill gaps, build robust onboarding programs, and lead a team to execute them effectively.
- AI Integration: Utilize artificial intelligence tools to optimize the creation of training materials, automate administrative workflows, and enhance modern e-learning experiences.
- Measurement, Data Analytics & KPIs
- Industry Alignment: Maintain a keen understanding of training trends, technological developments, and best practices.
- experience leading training programs, ideally for inside sales or revenue-generating teams. Familiarity with recognized sales methodologies (e.g., Sandler, The Challenger Sale, SPIN) is a major plus.
- Education: Bachelor’s degree in Education, Human Resources, Business, or a related field is preferred.
- Certifications (Preferred): Standout candidates will hold credentials in L&D (e.g., CPTD, APTD), process improvement (e.g., Lean Six Sigma Green/Black Belt), or healthcare compliance and billing (e.g., CPB, CPC, HIPAA).
- Industry Knowledge: A background in medical billing, healthcare document control, or patient experience is highly preferred.
- Technical Skills: Highly tech-savvy with proficiency in Learning Management Systems (LMS), generative AI tools, data analytics platforms (e.g., Snowflake, Power BI), and instructional design software (e.g., Articulate 360).
- Communication: Excellent communication, writing, and leadership skills, with a strong ability to produce clear reports and training manuals. KNOWLEDGE, SKILLS, AND ABILITIES
- Tech-Forward & Analytical: Adept at leveraging modern technology, AI, and data analytics to scale training efforts and measure impact objectively.
- Strategic Thinker: Hypothesis-driven with the ability to see the "big picture" and anticipate future organizational training needs based on data.
- experience through well-trained staff.
- Adaptable: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Prioritization: Ability to work on multiple tasks, manage time effectively, and prioritize work in a fast-paced environment.
- Collaborative: Exceptional ability to work cross-functionally as a team player with leaders from diverse departments.
- Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.
Experience
- Experience: 5+ years of
Benefits
- The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
- Remote USA $95,000 — $115,000 USD OUR OPPORTUNITY
- Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
- benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other
- benefits include pregnancy and baby bonding leave, 401k benefits, commuter
Contact
- For more information, visit www.natera.com .
- Link: https://www.natera.com/notice-of-data-collection-california-residents/
- Please be advised that Natera will reach out to candidates with a @ natera.com email domain ONLY.
Additional details
- We are seeking a highly autonomous, tech-forward, and experienced Manager to lead the training and development efforts across our Patient Coordinator (inside sales), Billing Call Center, Patient Experience, and Document Control teams.
- This role requires a strong strategic mindset and a self-starter who thrives with little to no hand-holding.
- By fostering a culture of continuous development and utilizing modern technology, you will play a vital role in elevating employee performance, increasing productivity, and driving our overarching business goals. PRIMARY RESPONSIBILITIES
- Strategic Alignment: Leverage a strong strategic mindset to align all training initiatives with the company’s long-term business objectives and operational goals.
- requirements through job analysis, career pathing, and performance appraisals.
- Continuous Learning: Provide structured opportunities for ongoing employee development and upskilling.
- Data-Driven Assessment: Leverage data analytics to track employee performance, measure training ROI, and objectively evaluate program effectiveness to ensure company standards are met.
- Language: Bilingual (English and Spanish) is strongly preferred.
- Self-Driven Owner: Highly independent; requires little to no hand-holding and takes complete ownership of projects and team outcomes.
- Patient-Centric: A deep passion for driving a positive patient