AI Success Engineer - Seoul, South Korea

Seoul, South KoreaRemote

Responsibilities

- Conduct technical enablement and configuration sessions across our broad product portfolio.
- Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning.
- Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities.
- Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting.
- Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement.

About the Team OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value.
Every engagement is an opportunity to shape how AI changes work, productivity, and innovation.
experience in technical customer facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, or deep technical enterprise SaaS adoption work.
- Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage.
- Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies.
- Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders.
About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence

We guide customers from first deployment through scaled enterprise adoption.
Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.
Our customers range from fast growing digital natives to the largest global enterprises, government agencies and educational institutions.
About the Role The Success Engineer role is the primary post-sales point of contact for a set of OpenAI’s most important customers.
You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s platform.
This role blends technical leadership, program management, customer advisory, and product influence.
You will partner deeply with customer teams, map workflows, lead configuration and enablement, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform.
You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer
experience is connected and successful across every touchpoint.
Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.