customer support
Posted Apr 14Customer Success Manager
at Bland AI
San Francisco, United StatesOn-site
sql$120,000
Requirements
- About Bland AI At Bland, we’re building the most human AI phone agents in the world.
- - Executive & Technical Communication - Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
- - Driver of Customer Outcomes - Help customers achieve measurable business results with the most friendly, helpful, and human-like AI phone agents in the world.
- Qualifications - Technical Foundation (CS/Engineering or Equivalent Experience) - Degree or equivalent hands-on
- experience enabling deep understanding of customer architectures and AI workloads. - 5+ Years in Technical Customer-Facing Roles -
- - API & Integration Fluency - Comfortable reading/writing REST/JSON/, interpreting logs, querying data with SQL and understanding how systems integrate in production.
- Nice to haves - Startup experience or early-stage TAM experience -
- Experience with AI/ML, conversational AI, or telephony systems - Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON - Background working with voice workflows, call flows, or contact center tech -
- Experience building TAM playbooks or customer onboarding frameworks Why You’ll Love This Role You get to build real AI systems that talk, reason, and help humans at scale and you’re the one bringing that magic into production for customers across entire industries.
- You’ll be part of a small, elite team at the frontier of voice AI, with massive ownership and the chance to define what “best-in-class technical account management” means in the age of LLMs.
Benefits
- We’re a Series B startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we’ve raised $65M to reimagine the future of customer communication.
- Compensation & Perks Salary: $120k – $180k base + meaningful equity + benefits.
Contact
- Today, we’re a 60 person team powering voice automation for companies like Better.com http://Better.com, helping them deliver friendly, helpful, and human-like conversations at massive scale.
Additional details
- And now we’re hiring our next game-changing teammate: a Technical Account Manager (TAM) who lives at the intersection of customer success, and solutions.
- Why this role exists We need someone who will take control of post-sales, enforce clarity, and drive customers to value fast.
- Someone who doesn’t wait for direction, they build the plan, run the room, unblock deployments, collapse timelines, and turn customer confusion into clean, repeatable execution.
- Someone who can stabilize accounts, surface real risks, tighten the feedback loop, and aggressively identify expansion opportunities.
- That’s the founding Technical Account Manager: the person who owns outcomes, commands the customer relationship, and turns our product into an undeniable business impact at speed.
- What you'll do - Drive Customer Outcomes - You’ll own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents.
- That means diagnosing blockers before they become problems, pushing customers toward high-value use cases, and turning every deployment into a measurable win for both their business and ours.
- - Cross-Functional Problem Solving - Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.
- - Proactive Technical Guidance - Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction.
- - Customer Growth & Expansion - Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.