engineering
Posted Jun 8Technical Support Engineer
at Qualys
Raleigh, United StatesOn-site
Requirements
- The TSE will provide support via phone, email, and WebEx focused on the Qualys Cloud Agent used in conjunction with the Qualys Services.
- Qualifications The ideal candidate will have strong hands-on networking knowledge and have at least 1-2 years of previous
- experience in a technical support role and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix
- experience in an enterprise environment.
- Candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred.
- The applicant will have a deep understanding of network services, and how they work from a protocol/configuration level.
- experience in a technical support role. Unix/Linux
- In-depth TCP/IP understanding.
- LAN/WAN infrastructures.
- Common OS services(IIS, BIND, Apache, AD, WINS, Samba, SSH).
- Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
- Knowledge of Samba/Active Directory integration CIFS, DNS, ACL, server/client configuration.
- Splunk usage including but not limited to log queries and report/dashboard generation Bachelor of Science, preferably with a major in Computer Science or equivalent
- experience Fluent in both English and Spanish (written and verbal) to effectively support our customers Preferred: Knowledge of Cloud Platforms AWS, Azure, and GCP user management Experienced with packet capture review and diagnosis.
- Previous API support and Regex knowledge. Scripting
- experience (Bash, Python) Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
- Oracle and Microsoft SQL knowledge highly desirable.
- Experience with Customer Support and Development Tools (Salesforce, Jira, etc.) Qualys is an Equal Opportunity Employer, please see our EEO policy .
Additional details
- Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment.
- The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, that addresses the needs of the customer in all stages of the customer service life cycle within Qualys.
- Customer relationship building and teamwork are key success criteria for this role.
- We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems.
- This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support, and is technically motivated.
- Windows Active Directory authentication and security.
- Outstanding troubleshooting and analytical skills.
- Excellent written and verbal communication skills.
- CCNA, MCSE, CISSP, CompTIA Security , and CEH highly desirable.