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Posted Jun 23Deliverability Strategist
at Klaviyo
London, United KingdomOn-site
Responsibilities
- Manage an assigned book of business with professionalism and accountability
- Develop proactive, preventative deliverability strategies based on current industry trends
- Conduct deliverability audits and performance reviews, linking findings to business impact with clear, actionable recommendations
- Support customers in resolving issues such as blocklisting, spam traps, or inboxing challenges, framing solutions in business terms
- Monitor delivery metrics, create data-driven plans, and communicate results in a structured, impact-focused format
- Quantify improvements in deliverability performance, inbox placement, and engagement metrics through consistent analysis and reporting
- Handle technical objections with clarity, connecting technical solutions to customer business goals
- Collaborate across teams to drive adoption of best practices in segmentation, personalization, and responsive messaging strategies
- Deliver a high standard of customer
- Cultivate long-term relationships across the book of business, aligning with shared strategic goals and executive-level stakeholders
- Demonstrate adaptability and collaboration, contributing to team knowledge through documentation of best practices and lessons learned
- Maintain a professional demeanor and executive presence in customer interactions, presentations, and internal discussions
- Track project scope and timeline adherence, communicating risks proactively to management
- Support case study development by documenting customer success stories and measurable outcomes Required Skills and Abilities
Requirements
- experience through expert guidance, strategic execution, and deep deliverability and product knowledge while contributing to Professional Services operational excellence.
- This role requires a positive, proactive attitude, the ability to lead with solutions rather than concerns, and the presence to engage executive-level stakeholders with confidence.
- experience through consistent, clear, and solution-oriented communication
- Learn budget management fundamentals and participate in budget tracking activities
- Proven ability to demonstrate how improved deliverability strategies impact opens, clicks, and revenue
- Excellent communication skills with the ability to present confidently to a range of stakeholders, including executive-level contacts
- Strong relationship management and influence skills with the ability to find common ground and guide customers toward best practices
- Basic understanding of project management principles including scope, timeline, and budget awareness
- Competence in interpreting and reporting on email deliverability data to drive improvements
- Familiarity with email infrastructure components such as DNS, SPF, DKIM, DMARC, and BIMI
- Understanding of bounce types and classification
- Knowledge of global email laws (e.g., CAN-SPAM, GDPR, CASL)
- Bachelor's degree (preferably in an IT-related field) or equivalent relevant experience 5+ years of
- experience in a data-driven email deliverability role •
- Experience managing an enterprise-level book of business, preferably at an ESP serving enterprise-level senders
- Experience with Klaviyo or comparable marketing automation platforms
- Familiarity with SMS and MMS technologies and regulations •
- Experience using third-party deliverability, design, and analytics tools
Benefits
- Familiarity with third-party email testing tools, such as seedlist and postmaster platforms Bonus Experience •
- Our salary range reflects the cost of labour in the country where the job post is advertised.
- The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
- In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing
- Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
- Base Pay Range in Local Currency: £56,000 — £84,000 GBP
Contact
- Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Additional details
- At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.
- We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
- If you’re a close but not exact match with the description, we hope you’ll still consider applying.
- Deliverability Strategists at Klaviyo are critical to the success of our Professional and Enterprise package customers, ensuring a high-quality sending
- Strategists drive customer adoption of best practices through professional communication, timely execution, and strategic insight.
- Deliverability Strategists work directly with Klaviyo customers to understand marketing goals and messaging strategies, build strategic roadmaps, and support both customer and internal teams in achieving business outcomes.
- Strategists collaborate cross-functionally to ensure customers receive consistent value and strategic support, with a focus on retention and measurable success across their book of business. Duties and Responsibilities
- Participate in service delivery that supports Customer Success renewal processes
- Solution-oriented mindset: ability to lead with recommendations and maintain a positive, proactive attitude in challenging situations
- Customer service orientation with focus on renewal support and long-term relationship building