management
Posted May 27Chief Operating Officer
at WHYTE
Remote
Requirements
- Experience managing supplier and vendor relationships
- A business with strong fundamentals and room to grow
- This is a beta feature to avoid spam applicants.
Experience
- 3â7 years of operations experience, ideally at a DTC or ecommerce company
Benefits
- We're a fast-growing ecommerce brand doing $3M in annual revenue and we're looking for a hands-on COO to help us scale to the next level.
- A bias for action and the ability to move fast without breaking things Compensation: Base salary: $100-200k Why join us
Additional details
- This is a player-coach role- you'll be building systems and processes while still rolling up your sleeves to get things done.
- If you thrive in lean, scrappy environments and love turning operational chaos into clarity, we want to hear from you. What you'll own
- End-to-end fulfillment operations â including 3PL relationships, shipping carriers, and inventory management
- Day-to-day team management across customer service, operations, and warehouse functions
- Our tech stack (Shopify, ERP, helpdesk tools) and identifying automation opportunities Customer
- experience standards â CS policies, returns/refunds processes, and escalation handling
- Operational KPIs including COGS, fulfillment costs, margins, and CAC â with weekly reporting to the CEO
- Vendor and supplier relationships â contracts, lead times, and supply chain resilience
- Building the SOPs and org structure that get us from $3M to $10M+
- Proven track record building and managing small teams