Examples of work you might own - Build a new Academy course that helps customers adopt a new Ashby feature or module - Turn product and SME input into a practical playbook tied to a real recruiting outcome - Record voiceover for a customer-facing learning asset - Audit and refresh an existing course after a product change so it reflects how Ashby works today - Partner with RecOps Consulting or other SMEs to build something that helps customers apply a concept, not just understand it - Experiment with
requirements You already know Ashby well. You understand how its workflows are structured, where users can get stuck, and what it takes to use it effectively. Formal customer education experience isn't required.
What matters is Ashby fluency and the ability to translate that into coaching and content.
Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.
Benefits
BENEFITS - You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. - You get to work with a product that our customers are genuinely excited about. - 10-year exercise window for stock options. - Unlimited PTO with four weeks recommended per year. - Twelve weeks of fully paid family leave in the US. - $100/month education budget with larger development opportunities supported through manager approval. - Extended health
benefits for you and your dependents (subject to availability with our Employer of Record). - Generous equipment, software, and office furniture budget.
Contact
ABOUT THIS ROLE Hi, I'm Jace https://www.linkedin.com/in/jacetala/, and I founded Ashby's Customer Education function in 2025.
That standard shapes everything we build, and it's what's driven the development of our growing Academy http://academy.ashbyhq.com courses, webinar program, and playbook library.
We've expanded the team since then, I now lead the team and am excited to be hiring our next Program Manager! Our team is built on a simple belief: Ashby Academy should feel like every customer's personal CSM.
Regardless of tier or team size, every Ashby customer deserves content that meets them where they are — practical, accurate, and genuinely useful.
We have ambitions to expand both the depth of our content and the formats we deliver it in, and this hire is a meaningful part of getting there.
As our next Customer Education Program Manager, you'll own customer-facing education work end to end.
We're looking for someone who knows Ashby well enough to coach users on how to use it, and can translate that coaching into content that scales.
You'll turn complex product workflows into clear, practical learning experiences, and partner closely with Customer Success, Product, PMM, and Recruiting Operations Consulting to make sure what we build is grounded in how customers actually work.
You'll be in the work: scoping, writing, building, reviewing, refining, and shipping.
What you'll do at Ashby - Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets - Define the goal and shape of each learning asset — what it should help customers do, for whom, and in what format — then gather SME input, design the approach, and build it - Refresh and improve existing Academy content so it stays aligned with how Ashby actually works today - Translate complex Ashby workflows into clear, practical,
Most of your time goes into building the work yourself (writing, recording, designing learning flows).
Beyond your Ashby depth, you could be a great fit if you also have: - You've taught something complex before.