Deployment Strategist

On-site

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Responsibilities

Lead discovery sessions, collect scheduling rules and clinic workflows, build project plans, hold timelines, and coordinate across engineering and customer stakeholders to drive on-time launches. - Execute the non-engineering implementation work: Collect and organize customer inputs—scheduling rules, knowledge base content, provider configurations, appointment type matrices.
Manage all non-technical stakeholder communications and serve as the first line of response for customer issues post-launch. - Run UAT and drive go-live: Coordinate testing sessions where customers simulate real call scenarios.
Track issue resolution, manage the production cutover, and ensure a smooth IVR redirect on launch day. - Own accounts post-launch: Lead recurring syncs and QBRs, triage inbound issues via Slack and email, monitor account health metrics, and surface expansion signals to the sales team. - Shape the product: Translate field observations and customer feedback into actionable requirements.

Our AI agents handle the patient journey from end-to-end; from scheduling and rescheduling appointments, to managing referrals and prescription refills.
Our AI performs complex workflows with a human-like touch that patients love.
Our AI agents outperform human schedulers and restore the time needed to focus on patients. - Early-stage with strong market validation: We've seen 10x revenue growth in the last year alone.
Our CEO is a Stanford/Harvard-trained physician and clinical ops leader (Two Chairs, Ophelia), and our CTO is an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce. - Outsized early impact: You'll be joining at an early stage where your contributions shape our company's trajectory, processes, and culture, with significant influence on how we grow. - In-person collaboration advantage: We've built in-person since day one and maintain this as a strategic advantage.
WHAT YOU'LL BE WORKING ON - Own implementations end-to-end: Run every customer deployment from kickoff through go-live.
You've owned timelines, managed stakeholders, and driven go-lives. - Semi-technical fluency: Comfortable navigating APIs, configuration interfaces, and technical documentation.
You'll develop, document, and improve the playbook after every deployment—identifying which steps can be templatized, automated, or handed to the customer. - Bridging AI and clinic operations: Our AI agents require iterative tuning, not just one-time configuration.

experience: 3+ years running complex software implementations, technical onboarding, or customer-facing project management at a B2B SaaS company.

Patients struggle to get the right care at the right time, staff members burn out, and clinics lose billions in revenue.
We've raised $10M from Accel, Y Combinator, and Sequoia (Scout), along with founders from Ophelia, Medallion, and Counsel Health.
We handle millions of interactions for customers ranging from virtual care clinics to a $5B health insurance company. - Founding team: Our co-founders bring a deep understanding of the healthcare landscape.
WHAT WE OFFER - Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development - Meaningful equity: Early employee stock options with significant ownership potential - Comprehensive
benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches - Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team - Impact at scale: Work that builds the infrastructure to help millions of patients access care INTERVIEW PROCESS At each stage, we decide within 24hrs and update you shortly after: - First Chat (15 min) [Virtual]: A casual conversation about the role and your

DEPLOYMENT STRATEGIST ABOUT CLARION The hardest part of healthcare shouldn't be getting an appointment.
Today, medical staff drown in backlogs of calls, faxes, and scheduling requests.
This isn't a failure of care - it's a failure of capacity.
We're an in-person team based in New York City, moving quickly to ensure every patient gets the care they need.
WHY JOIN US? - Solving a real-world challenge: We're addressing a critical problem that affects millions of patients and providers daily.
We move faster, build stronger bonds, and create a cohesive culture.
Configure the Clarion platform where tooling allows—assistant settings, scheduling configurations, telephony routing, org setup. - Be the customer's primary point of contact: Lead kickoff calls, weekly syncs, and stakeholder check-ins.
Partner with engineering to prioritize admin tooling investments that reduce implementation effort over time.
You don't write production code, but you understand what engineers are building and can coordinate technical workstreams effectively. - Project leadership: Track record of managing multi-workstream projects and holding cross-functional resources accountable to deadlines.
You track 15 things at once without dropping any. - Customer-facing presence: