Fraud Investigations Specialist

Riga, LatviaOn-site

Responsibilities

Monitor the risk alert queue and identify high risk behaviour within the business portfolio
Conduct fraud investigations within service level agreements to reduce potential revenue losses
Lead on customer-facing correspondence and work with various teams across the business to ensure we provide a seamless merchant experience What excites you

Over 100,000 businesses , from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.
We use AI-powered solutions to improve payment success and reduce fraud.
Attain a thorough understanding of GoCardless’ product, policies and processes
The opportunity to work in a high performing team and make important daily decisions that can make an impact on GoCardless’s future success
Having the opportunity to learn more about data and how to use it to make informative decisions across the business
experience in a fraud investigations role or similar and are looking for your next challenge
You use your written English skills to strike the right tone with internal and external stakeholders.
Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.
Find out more about Life at GoCardless via Twitter , Instagram and LinkedIn .

GoCardless processes US$130bn+ of payments annually, across 30+ countries ; helping customers collect and send both recurring and one-off payments , without the chasing, stress or expensive fees.
Base salary range: €1,867 - €2,800 (gross).
Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€1,867 - €2,333) of the pay range until performance can be assessed in role.
Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
Equity - all permanently employed GCs get equity to help you make a valuable contribution
Parental leave - to suit everyone embarking on life's great adventure
Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’) Life at GoCardless

GoCardless is a global bank payment company.
And, with open banking connectivity to over 2,500 banks , we help our customers make faster, more informed decisions.
We are headquartered in the UK with offices in London and Leeds , and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.
At GoCardless, we're all about supporting you ! We’re committed to making our hiring process inclusive and accessible .
If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!
And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply! The role
The Fraud Risk Management team ensures that GoCardless adopts, implements and maintains innovative and appropriate controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care.
As a Fraud Investigation Specialist you’ll be working as part of a small, close-knit team, conducting fraud investigations, with the aim of protecting GoCardless from fraud, financial and reputational risk.
Working in a global fraud team where you can share experiences and learn from other team members who come from a variety of industries What excites us You have some
You use logic and reasoning to separate legitimate behaviour from suspected illicit activity