customer support
Posted 19 hours agoSenior Product Support Specialist
at Zenoti
Hyderabad, IndiaOn-site
Responsibilities
- Own customer reported issues and see problems through to resolution
- Influence the direction of the product by providing feedback about challenges customers have with using our product
Requirements
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
- experience with data-driven, web-based applications
- Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
Experience
- 4 to 8 years in supporting web-based enterprise applications
Benefits
- Attractive compensation.
- Medical coverage for yourself and your immediate family.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Contact
- To learn more about Zenoti visit: https://www.zenoti.com Requirements
Additional details
- Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more.
- Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
- Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
- Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
- This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
- Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™.
- We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business.
- This team works 24x7x365 and so our consultants have to work at times when our customers need help.
- Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers.
- Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance.