other
Posted 3 hours agoAccount Manager, Flex Pay
at Upgraded
United States ( ), United StatesRemote
Responsibilities
- Manage day-to-day relationships with strategic retail and e-commerce merchant partners
- Support merchant onboarding, implementation, and ongoing account growth initiatives
- Monitor account health, conduct performance reviews and QBRs, and identify opportunities to drive merchant expansion and engagement
- Coordinate promotional campaigns, launches, and operational updates with partners
- Track account activity and maintain organized reporting within CRM
Requirements
- experience in account management, partnerships, customer success, client solutions, or an adjacent role •
- Experience managing relationships with C-Suite stakeholders within mid-market or enterprise-level accounts •
- Experience working with e-commerce platforms and digital retail ecosystems of various sizes and complexity
- Experience using AI tools in day-to-day work to improve productivity and communication
- Tech savvy with the ability to collaborate effectively with implementation teams
- Fast learner who can adapt quickly in a high-growth environment
- MBA or relevant advanced degree in business, strategy, or related field preferred •
- Experience working with payment platforms, fintech, BNPL, or SaaS products •
- Experience working in fast-paced startup or high-growth company environments Why Flex Pay by Upgrade?
- Ability to make a meaningful impact and grow your career alongside the business
- English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.
Benefits
- Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit.
- We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.
- Flex Pay by Upgrade is a fast-growing Buy Now, Pay Later (BNPL) solution helping retailers drive conversion, increase average order value, and create seamless financing experiences for consumers.