Mid-Market Customer Success Manager - America

United StatesRemote

Requirements

experience for our high-touch customer segment, which primarily supports mid-market and growth-stage organizations.
You’ll also collaborate with a talented group of CSMs across the High-Touch team to continuously evolve how we support companies ranging from high-growth startups to public enterprises.
experience in B2B SaaS (at least two years), supporting customers through the adoption and long-term optimization of complex technologies.
experience managing a portfolio of approximately 60 mid-market customers with over $1.5M in total ARR.
You create “aha” moments by tailoring trainings, workflow guidance, and strategic recommendations to each customer’s unique goals and challenges. - You’ve worked with technically complex products and bring strong curiosity and problem-solving skills to understanding how systems, workflows, and integrations operate in practice You Should Apply If: - 📣 You demonstrate mastery of clear communication.
Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Our High-Touch CSMs typically manage a book of 60+ customers, balancing personalized relationships with efficient, scalable support. - You're interested in managing customer accounts with well-defined touchpoints (rather than excited by the fluidity required of early stage CS work) - You shine as an exclusively commercial CSM, motivated by variable compensation.
As such, this role does not currently include variable pay. - You’re afraid of rolling up your sleeves.
BENEFITS - You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. - 10-year exercise window for stock options.
You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable. - Unlimited PTO with four weeks is recommended per year.
Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 - Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. - Generous equipment, software, and office furniture budget.
Get what you need to be happy and productive! - $100/month education budget with more expensive items (like conferences) covered with manager approval.