Sr. Director, Product Management (Core Products)

Delhi, IndiaRemote

Responsibilities

Strategic Priorities - Build an Extensible Platform: Architect reusable primitives (identity, roles, objects, notifications, reporting) that enable faster development across HighLevel.
- Drive UX Consistency Across Surfaces: Ensure UI, interaction patterns, and product language are coherent across contact, sub-account, and agency layers.
- Support Data-Driven Product Maturity: Enforce strong instrumentation, analytics readiness, and reporting across all core products.
- Lead cross-functional coordination with design, engineering, QA, support, data, and legal to deliver on-time, high-quality launches.
- Collaborate with the Product leadership to influence org-wide product strategy, culture, and planning cadences.
- Lead strategic quarterly and annual planning for the org — bringing clarity to priorities across technical debt, product innovation, and user experience.

About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale.
You will manage a team of 25–30 PMs via 3 Group Product Managers and drive strategy, execution, and org design for a portfolio that underpins everything from marketing automation and conversation management to AI-driven workflows and CRM object modeling.
- Unlock Scalable Automation: Advance our workflows engine and Workflow AI to power increasingly complex use cases with speed and simplicity.
- CRM primitives and workflows become more reliable, performant, and deeply adopted by our users — visible in activation and retention metrics.
- Workflow AI and Workflow Core support a growing number of use cases without sacrificing speed, reliability, or clarity.
Experience working on workflow builders, CRM platforms, or marketing automation tools. - Background in B2B2SMB or agency-led SaaS models. - Exposure to design systems, shared component libraries, or analytics platforms. - Hands-on familiarity with platform performance metrics (e.g., P95 latency, Sentry, Grafana). -
Experience integrating with third-party platforms like Stripe, Meta, Google, or TikTok (even if not leading monetization).

- You are viewed as a strategic thought partners and executional anchor for platform and core products at HighLevel Ideal Candidate Profile - 12–15+ years in product management, with at least 5+ years managing managers (GPMs,Directors or equivalents). -

Responsibilities - Define and drive the long term product vision, roadmap, and success metrics for platform and core product areas.
- Strong written and asynchronous communication skills — capable of driving clarity across functions and time zones. Bonus Points For -

Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale.
By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily.
With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide.
Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support.
Behind those numbers are real people building independence, expanding opportunity and creating measurable impact.