other
Posted 3 weeks agoSenior Applications Administrator
at Outreach
Seattle, United StatesOn-site
Responsibilities
- Upgrade software to the latest specifications, maintain key workflows, and fix issues autonomously for applications you own.
- Provide expert-level support and troubleshoot for complex application issues.
- Resolve technical problems quickly, with minimal need for external support.
- Ensure applications and access keys adhere to company security policies.
- Flag any concerns for compliance and liaise with the security team for system best practices.
- Perform regular seat audits and deprovision users to prevent unnecessary access to applications.
- Create and maintain clear and comprehensive documentation for all applications, configurations, and workflows.
- Develop and deliver regular reports on application health, historical performance, and roadmap opportunities.
- Proven track record of supporting, optimizing, and troubleshooting complex software.
Requirements
- About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams.
- Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions.
- From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions.
- Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team.
- World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
- This role is focused on supporting our billing and revenue operations; helping our finance and go-to-market department navigate the pricing catalogue as well as the cash application process.
- You'll have the opportunity to go deep on our core billing stack, but willingness to understand and perform across various applications will be critical to success.
- experience as an Applications Administrator or in a similar role. Extensive hands-on
- experience with billing platforms, pricing catalogues, and cash application, particularly Zuora Billing, Salesforce RCA and/or CPQ, and HighRadius;