customer support
Posted 1 hour agoCustomer Success Director
New York, United StatesOn-site
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Responsibilities
- Deliver world-class support to our top clients
- Maintain a balanced, proactive/reactive relationship with your assigned accounts
- Enhance Impact's presence within client organizations by cultivating relationships and conducting strategic review sessions with senior decision-makers.
- Consistent track record of providing stellar support to customers
- Proven track record of quality verbal and written communication skills
Requirements
- This role requires a strong technical aptitude, a solid understanding of the digital ecosystem, and the ability to think critically.
- Bachelor's Degree (Business, Marketing or related field a plus), or equivalent experience
- Strong understanding of the digital marketing ecosystem
- Affiliate & Partnerships Industry Fundamentals Certification by PXA
- experience of the applicant along with the
Experience
- 5+ years Account Management or Customer Success experience, preferably B2B
Benefits
- Salary Range: $110,000 - $135,000 per year, plus an additional 25% Variable Commission Plan ($27,500-$33,750) and generous stock (RSU) award.
- *This is the pay range the Company believes is equitable for this position at the time of this posting.
- Consistent with applicable law, compensation will be determined based on the skills, qualifications, and
- requirements of the position, and the Company reserves the right to modify this pay range at any time.
- Benefits and Perks:
- benefits package that supports your well-being, growth, and work-life balance.
- benefits : Health & Prescription coverage, vision and dental care, virtual health care, out-of-country medical coverage
- Insurance coverage (life, short-term disability, long-term disability, and more)
- Health Care Spending Account
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge.
- Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks of fully paid leave for the secondary caregiver.
- Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
Contact
- impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey.
- From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships.
- As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most.
- Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.
- Your Role at impact.com:
- As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth.
- At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a
Additional details
- Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform.
- You will develop strategic, goal-driven account plans and processes to ensure productive partnerships with our top clients. Capitalizing on our software suite, you’ll build stronger & more successful marketing campaigns for your portfolio of brands.
- Your contribution will be essential to our clients' success and the growth of our business. What You'll Do:
- Partner with our Sales organization to identify and capitalize on upsell and expansion opportunities
- Dedicated duties include account monitoring, regular check-ins and relationship building
- Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise What You bring:
- A healthy dose of initiative and the ability to remain flexible
- Detail-oriented and able to efficiently prioritize tasks
- Customer-focused, commercially minded, service-oriented
- We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.