Manage a queue of open issues to deliver timely and effective solutions
Display a high level of professionalism and compassion when working with each customer on sensitive matters
Perform other related duties as assigned How You Will Do Your Work
A track record of operating in a time-sensitive or deadline-driven environment
Requirements
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
benefits tools within Justworks - you'll be a go to resource for both customers and coworkers
experience in a customer/client-facing role
Curiosity and an aptitude for learning new things and understanding how and why things work
Strong verbal and written communication skills, with the ability to break down complex concepts into simple terms
Experience with Zendesk, JIRA, Talkdesk or related tools (Certified Employee
Benefits Specialist (CEBS)? Or also CBP (certified benefits professional)?
Experience
Must be available to work in Tampa, Florida 6+ years of work
1 year of experience working with benefits concepts and practices
Benefits
benefits and perks with ease. Our team takes ownership of our customer’s
benefits and wellness perks , and contribute to internal discussions regarding product enhancements.
benefits issues from start to finish, in areas including but not limited to Medical, Dental, Vision, Retirement, Life Insurance, Disability Insurance, HSA and FSA, Commuter benefits, and other wellness perks
Answer inquiries on phone, tickets, and chat to help our customers optimize Justworks to administer group health and welfare plans and other benefits and perks
Leverage chat functionality to help our customers optimize Justworks to administer group health and welfare plans, including, but not limited to, Health, Life, Dental, Vision, Health Savings Accounts, Flexible Spending Accounts, Leaves Administration, Disability Insurance, and Commuter Benefits.
The base wage range for this position based in our Tampa, Florida Office is targeted at $32.55 to $35.81 #LI-Hybrid #LI-DW1
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and
Contact
benefits we are proud to offer our team members, please visit Total Rewards @ Justworks .
If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com .
Additional details
We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues.
If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values
If this sounds like you, you’ll fit right in. Who You Are
You are focused on and committed to helping people.
You are a customer fanatic with a proven track record of going above and beyond for your customers.
You treat others with care and empathy, and assume the best intentions in others.
You are a great communicator, being able to simplify complex concepts into clear, easy-to-understand terms.
You love to solve problems and figure out how and why things work.