operations
Posted Jun 4Senior Operations Manager, B2B Operations Enablement
at Stepful
New York City, United StatesRemote
Responsibilities
- Build and run the end-to-end launch process for first-time programs at new clients and new programs at existing clients — covering launch planning, QA, cross-functional coordination, and go-live readiness.
- Own ongoing process design for areas like preceptor operations, admissions workflows, sponsorship management, and ops efficiency.
Requirements
- About Stepful: Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—regardless of background or circumstance—launch high-demand healthcare careers.
- Our graduates, including Medical Assistants, Pharmacy Technicians, Nurses, and more, form the talent pipelines at major employers like CVS, NY-Presbyterian, HCA, Providence, and Walgreens.
- You think through the implications before go-live, not after. - Build scalable S4B ops processes.
- You'll need to align Product on tooling needs, coordinate with Learning on program readiness, and loop in CS and Solutions Architecture on client-facing implications.
- experience designing and documenting operational processes — playbooks, SOPs, workflows — that stick - Strong project management instincts: you track the details, manage dependencies, and keep launches on schedule -
- Experience working cross-functionally on technical or product-adjacent projects (familiarity with SSO, IT QA, or platform integrations is a plus) - Ability to manage a team while staying close to the work yourself - Comfort with ambiguity — you can build structure where there isn't any Stepful is proud to be an equal opportunity employer.
Experience
- WHAT YOU'LL BRING - 3+ years of operations or consulting
- experience - 2+ years of building B2B operations enablement within a start-up - Demonstrated
Benefits
- We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare careers for those who need them most Our values: We credit much of our success to our exceptional team.
Contact
- Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT https://www.stepful.com/post/stepful-announces-series-b.
- We were named the #1 EdTech company in the U.S. by TIME for 2025 https://www.stepful.com/post/stepful-named-1-edtech-company-in-us-top-10-globally-times-2025-list.
Additional details
- We’re looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values: - Care first: We do whatever it takes for our students to succeed. - Learn quickly: We test, learn with data, and iterate. - Build together: We win when we rely on each other. - Own it: We show up, take initiative, and show pride.
- THE OPPORTUNITY Stepful for Business (S4B) is growing fast — new programs, new modalities, new enterprise partners.
- Every gap in our operational infrastructure is a reason we might not.
- As Senior Operations Manager, B2B Enablement, you'll own the systems and processes that make enterprise program launches repeatable and scalable.
- You'll work across apprenticeship and upskill programs, partnering with Customer Success, Product, Learning, and Engineering to design the operational foundation that lets us bring on a new client — or a new program — without reinventing the wheel every time.
- You'll manage two direct reports and report into our Director, Operations.
- WHAT YOU'LL DO - Own new program and client launch operations.
- Programs you'll work across include PC-Plus, 12-week Medical Assistant, Phlebotomy, and others as we expand. - Design operational infrastructure for new modalities.
- When we launch a new delivery model — partner-led enrollment, employer-sponsored sign-up, SSO integration, IT QA processes — you build the operational backbone that makes it work.
- The goal is always the same: fewer manual steps, better outcomes, more capacity for the team. - Lead and develop two direct reports.