customer support
Posted Feb 13Customer Success Manager - High Touch (m/f/d)
at voize
Berlin, GermanyHybrid
Requirements
- Our vision is to change that by building AI companions that seamlessly take over digital workflows.
- Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
Benefits
- Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.
- *Since you will be working with German Speaking customers we do require C1+ level of German 🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE - We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people - We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany - Become a co-creator of our success with stock options - Generous perks: 30
Additional details
- 🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present.
- Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
- We don't replace humans with technology - we amplify their impact.
- As a dynamic team, we combine first-in-class technology with meaningful social impact.
- And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: CREATE REAL, MEASURABLE IMPACT IN COMPLEX ENVIRONMENTS At voize, Customer Success is not just about “keeping customers happy”, it’s about creating sustainable value in a complex and meaningful industry.
- As a Customer Success Manager for High Touch, you work with large care organisations where change is hard, stakes are high, and clarity makes the difference.
- You will be a strategic partner to our customers, turning complexity into action and driving lasting change at scale.
- This is a high-touch, high-impact role with real ownership.
- 🚀 YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE - Own a portfolio of "Enterprise" customers and act as their strategic partner - Lead multi-stakeholder implementations in regulated, real-world environments - Design and run train-the-trainer concepts that scale - Turn customer goals into measurable outcomes and value narratives - Anticipate risks early and navigate them calmly and proactively - Work closely with Product, Support and Sales to continuously improve how we deliver value - Contribute learnings,
- - Partner with t Technical Support and Customer Training teams This role is about multiplying impact and creating value 🤝 YOUR SKILLSET - WHAT YOU BRING TO THE TABLE You’re likely a great fit if you: - Enjoy complexity and don’t need everything to be perfectly defined upfront - Care deeply about the people you work with: customers and teammates - Balance empathy with structure and clarity - Think in systems, not just in individual accounts - Take ownership naturally and don’t wait to be told what to do -