Building and scaling high-performing teams, including two ICs, while developing leadership capability across the function
Define vision and strategy for community marketing programs, aligning with broader marketing and business priorities
Lead large, cross-functional community initiatives from concept through execution, driving measurable outcomes
Shape org-wide thinking on community and advocacy, integrating community strategy across marketing, revenue, customer success, and product functions
Oversee a portfolio of community programs - including advocacy, storytelling, and member engagement - ensuring quality and coherence
Establish and evolve community systems, frameworks, and best practices that can scale with the organization
Drive community marketing KRs and long-term impact metrics, reporting progress to senior leadership and key stakeholders
Align teams and leaders around community strategy and long-term priorities through clear communication and stakeholder management
Foster strong team collaboration and a culture of excellence, inclusion, and continuous learning
Manage a team of ICs, setting clear expectations, developing talent, and building leadership capability
Model the community values - authenticity, advocacy, and member-centricity - in how you lead and operate How You Will Do Your Work
Influence & Stakeholder Alignment – Shape marketing and brand strategy through a community lens. Align senior leaders and cross-functional stakeholders around long-term community priorities.
People Leadership – Develop managers and senior ICs with clarity and empathy. Build leadership capability, foster psychological safety, and lead with consistency through change.
Openness & Integrity – Operate with transparency and directness. Model the values of the community you're building.
Requirements
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
You know how to define multi-year roadmaps while also rolling up your sleeves to get the work done.
You’re increasingly fluent in AI-powered tools and think critically about how AI tools can scale community programs, surface member insights, and increase team output while staying ahead of how AI is changing the community landscape.
Own team and program budgets, managing resources with a clear understanding of ROI and business impact
Community Mastery – Bring expert-level knowledge of community marketing, advocacy, and storytelling. Set best practices, mentor others in craft development, and push the discipline forward.
Apply AI-powered tools and emerging technologies to community operations, insight generation, and program design.
experience in community marketing, with a track record of strategic leadership and program impact
Proven success scaling teams and programs, including experience managing ICs
Demonstrated ability to influence org-wide community strategy and align senior stakeholders
Advanced expertise in community systems, advocacy, and storytelling •
Experience in SaaS/technology or with a similar customer community profile
Familiarity with community platforms, analytics tools, and measurement frameworks
Benefits
You bring a rare combination of strategic vision and operational excellence.
You're a skilled cross-functional leader who can influence without authority, align senior stakeholders around a long-term vision, and translate community insights into strategy and investment decisions.
Defining and executing a multi-year vision for community marketing programs that drives measurable long-term impact
The base wage range for this position based in our New York City Office is targeted at $147,000.00 - $190,000.00 per year. #LI-Hybrid #LI-DW1
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and
Contact
benefits we are proud to offer our team members, please visit Total Rewards @ Justworks .
If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com .
Additional details
We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues.
If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values
If this sounds like you, you’ll fit right in. Who You Are
You are a strategic community builder and marketing leader who understands that authentic community is one of the most powerful levers a brand has.
You’re a systems thinker who sees community not as a program, but as an interconnected system - one that connects advocacy, storytelling, and customer relationships into a scalable, high-impact function.
You're energized by the challenge of building - and have the track record to prove it: scaling programs, developing teams of managers and senior ICs, and shaping how an entire organization thinks about community and advocacy.
You lead through change with clarity and optimism, and you're deeply committed to developing the next generation of community marketing talent.
Owning community marketing KRs and being accountable for both short-term results and long-term community health metrics