other
Posted 6 days agoTechnical Program Manager, Public Sector
at scaleai
Washington, United StatesOn-site
Responsibilities
- Drive innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful solutions for Public Sector customers
- Lead a cross-functional team to exceed the customer’s AI/ML objectives
- Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
- Strategically identify ways we can make customer success repeatable and solve issues for future customers
- A track record of structured, analytics-driven problem-solving
Requirements
- All of this serves an ultimate goal of delivering outsized value in supporting our Public Sector customer’s AI/ML objectives.
- You have a track record of driving technical projects to completion, and stewarding lasting organizational change.
- And you are naturally empathetic, have high EQ, and excel at building long-term relationships through diligent problem solving, domain competence, and thoughtful, strategic discussions You will:
- Transition AI/ML technologies and processes into working Public Sector products / solutions even when
- Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains
- Address engineering problems alongside the product development teams Must Haves:
- experience succeeding in stakeholder management or customer-facing role
- experience with CS, Economics, Statistics, Engineering)
- A deep understanding of ML operations process
- experience at an API technology company and / or managing technical customers using an API
- Proficiency in Python, SQL or other programming languages
- At Scale, our mission is to develop reliable AI systems for the world's most important decisions.
- Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact.
- We are expanding our team to accelerate the development of AI applications.
Experience
- An active TS/SCI clearance (Full Scope Polygraph is a nice to have) 3+ years of
- 10+ years of professional experience, often in a customer-facing technical program management role in industry or government. Prior
Benefits
- Compensation packages at Scale for eligible roles include base salary, equity, and benefits.
- The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training.
- Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval.
- Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive
- benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO.
- benefits such as a commuter stipend.
- The base salary range for this full-time position in the location of Washington DC is: $187,200 — $234,000 USD
- We comply with the United States Department of Labor's Pay Transparency provision .
Contact
- If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com.
Additional details
- Scale's Public Sector customer base is growing rapidly, and you will ensure that these customers become passionate, lifelong Scale partners.
- As a member of our Public Sector Delivery team, you are a catalyst, willing to go deep, get technical, and drive change. You are the ultimate hands-on leader, triaging customer issues and support, using data and analytics to align internal resources around Scale’s hardest problems, and driving the creation of tools that add direct value to Scale’s Public Sector customers.
- Your natural inclination is to dive into both technology and organizational processes to craft effective solutions and gain efficiencies.
- You are biased towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver on customer objectives.
- Leverage technical concepts, tools, and expertise to create solutions from scratch or drastically improve existing solutions
- Use data, analytics, and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space
- Ability to be forward deployed and willingness to travel at least 25% of the time (50% travel is a nice to have)
- We have a diverse team with a variety of skill sets, many have:
- Additionally, this role may be eligible for additional
- PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: