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Posted 2 weeks agoTeam Leader Customer Service - German Speaker
at Goodyear
Ro Romania Srl, RomaniaHybrid
Responsibilities
- Ensure excellent customer and stakeholder management by collaborating closely with Sales, Centre of Excellence, and Supply Chain teams, and acting as an escalation point for complex issues.
- Oversee end-to-end order-to-cash operations, including order entry, order management, and delivery planning, ensuring accuracy, timeliness, and a customer-centric approach.
- Drive efficient slot and delivery management to optimize volumes ( sell the plan ), meet customer
- Supervise quality and claims management processes, ensuring timely resolution of customer claims and transparent communication across all relevant areas.
- Monitor and drive team performance against key KPIs such as Call Service Level, Delivery Performance and Claim Resolution, ensuring alignment with business strategy.
- Promote continuous improvement and innovation by identifying process optimization opportunities, supporting automation initiatives, and contributing to regional or global projects.
Requirements
- What You’ll Bring Bachelor’s degree.
- Advanced level of German and English. Proven
- experience in a Team Leader role within a customer-facing environment.
- Experience in automotive or industrial environments is considered a strong advantage.
- Advanced user level in MS Office, SAP (Order Management & Quality Management), and reporting tools such as Power BI.
- Strong leadership, communication, and coaching skills, with a customer-centric mindset and solid understanding of order-to-cash processes.
Benefits
- About Goodyear We’re dedicated to producing, innovating, and servicing the best tires in the world.
- Goodyear is an equal employment opportunity employer.
Contact
- For more information about Goodyear and its products, go to Goodyear.com .