Client Success Manager

GlobalRemote

Responsibilities

Maintain excellent professional relationships with clients and be actively involved in providing a positive customer service
Formulate long term client partnerships that deliver both financial and operational benefits for both organizations
Lead recurring client meetings and ensure that all follow-up items are addressed
Build and develop revenue streams within our existing client base
Collaborate with other departments to resolve service delivery issues impacting contractual obligations
Serve as primary point of contact for all client communication and oversight; own overall client satisfaction and proactively identify opportunities and work with management to optimize, retain and upsell business
Oversee project campaign execution to ensure all
requirements are met; document and measure project progress and communicate effectively both internally and externally
Review and approve the release of software changes and participate in UAT testing
Educate and guide new and existing clients on industry best practices
Monitor and analyze client performance, recognize anomalies and raise awareness to management
Review and deliver monthly settlement files and reporting to the client
Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.

experience for our clients by anticipating and resolving challenges or issues in a manner that exceeds expectations.
Maintain a detailed understanding of how products are configured for clients and understand cross-service system logic and functionality
Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Bachelor's degree preferred, or an equivalent combination of education, training and experience is required. 3-5 years'
experience in a customer-facing environment, account management or similar role.
Must be detail-oriented with the ability to multi-task in a fast-paced environment.
Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

The successful candidate is energized by making clients happy and driven to create success in challenging situations through relationship building, creative problem solving, communication, and persistence. What you'll do
Effectively interact with clients on regular and ad hoc basis
Understand and maintain client health with respect to AR balance, account reconciliation, overdue revenue recovery, and invoice accuracy
Effectively communicate in a fast-paced, team-oriented environment with shifting priorities introduced through many mediums
Efficiently manage time and deadlines while balancing multiple priorities internally and externally
Onboard new clients or new products and proactively address areas where improvement is needed
Think critically, develop potential solutions, and effectively communicate to impacted parties
Excellent written and verbal communication skills are required.
Experienced in compiling, documenting, and communicating client
Thrives in a dynamic, fast-paced, high-growth work environment.