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Posted Feb 2Senior Client Success Manager
Lower Manhattan, United StatesHybrid
Responsibilities
- - Lead clients through onboarding, implementation, and ongoing engagement, ensuring clients achieve measurable value early and consistently.
Requirements
- Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows.
- experience in B2B SaaS, healthcare, health tech, or IDR strongly preferred.
- - Exceptional communication and presentation skills, with the ability to influence and build trusted relationships with C-level stakeholders and translate complex insights into clear strategies.
- - Experienced mentor and team contributor who thrives in high-growth, fast-paced environments - Comfortable operating in ambiguity, with the ability to build structure, adapt quickly, and make sound decisions in a fast-moving environment. -
- Experience at a Series A or early-stage startup, where priorities evolve quickly and leaders wear multiple hats - Prior
Benefits
- ABOUT PIVOTAL HEALTH Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape.
- Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care.
- ABOUT THIS ROLE Pivotal Health is looking for a Senior Client Success Manager to help ensure our healthcare provider clients are successful and satisfied throughout their journey with us. You’ll manage a book of high-value and strategic accounts, providing the white-glove
- Experience leveraging client success, analytics, and project management tools to drive insight and execution. EXTRA CREDIT EXPERIENCE -
- Benefits Include: - Competitive compensation, including equity - Full health, dental, and vision coverage - Retirement savings plan through 401(k) - Flexible time off - Opportunities for company-wide connection and events Ready to Make an Impact? We’re building something meaningful; and we want you on the team.
- Bring your ideas, curiosity, and drive, and let’s transform healthcare reimbursement together.