Build & Ship: Create custom UDS packages and application-specific modules that streamline deployment. Infrastructure-as-Code (Terraform, OpenTofu) is your daily driver.
Advise & Train: Serve as the primary technical interface for customers — run onboarding, develop training content, deliver remote and on-site sessions that make complex platforms feel approachable.
Troubleshoot & Resolve: Dive into complex UDS issues, meet SLA commitments, and provide on-call support when the mission demands it.
Analyze & Optimize: Mine operational and usage data to spot trends, improve delivery strategies, and drive continuous process improvement. Share what comes next:
Define the playbook: Establish how we onboard customers, structure deployments, and scale support — there’s greenfield space to build the right way from day one.
Influence the product: Your customer insights feed directly into product and engineering roadmaps. When you see a gap in UDS, you have a short path to getting it fixed or built.
Grow the team: As the practice scales, early engineers set the technical bar, mentor new hires, and shape the culture of the group.
Evolve the offerings: Help design new service packages, training programs, and delivery models that become part of how Defense Unicorns goes to market.
responsibilities are not exhaustive, and additional
Requirements
We are seeking a dedicated and experienced Platform Engineer with strong Kubernetes proficiency to join our Customer Success team.
The ideal candidate will have a strong background in customer relationship management, technical expertise, demonstrating a strong understanding of system architecture, and a passion for helping customers achieve their goals with the UDS platform.
Deploy & Operate: Stand up and manage UDS environments across AWS EKS, Azure AKS, and on-prem clusters for government-backed commercial vendors. You own uptime.
experience as a Platform Engineer or similar role, with a focus on system architecture and development.
Strong knowledge of hybrid cloud architectures, including networking, RBAC, and storage for cloud and on-prem clusters. Hands-on
experience with Azure AKS, AWS EKS, or on-perm Kubernetes (e.g RKE2, K3s, OpenShift). •
Experience with Helm, GitOps, and Infrastructure-as-Code (Terraform, OpenTofu) for infrastructure, cluster provisioning and lifecycle management.
Knowledgeable about DevSecOps/DevOps and CI/CD pipelines running on GitLab or GitHub.
Strong analytical skills and the ability to interpret complex data for informed decision-making.
DoD IAT Level II certification (such as Security+).
experience delivering technology programs across the federal market. What We Do
We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products. What We Work On Kubernetes
Cloud Environments (AWS/GCP and Azure)
Infrastructure-as-code (like Terraform/Pulumi)
Building Kubernetes and cloud native applications
Benefits
Full compensation packages are based on candidate experience.
Compensation ranges are established using national benchmarking data and apply across all geographic locations within the United States.
Remote - USA $123,250 — $166,750 USD Who We Are
We share a vision of freedom and security for the advancement of progress and innovation.
Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user
Medical/Dental/Vision
Premiums are 100% Company Paid
Health Savings Account Life Insurance
Disability Insurance Financial:
401k Retirement Plan
Home Office Budget Leave:
We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
Paid Parental Leave Learning:
Additional details
EMPLOYER IS A CONTRACTOR FOR THE U.S. GOVERNMENT. THIS POSITION WILL REQUIRE U.S. CITIZENSHIP.
This role involves managing Unicorn Delivery Service (UDS) deployments, generating training documentation, and training customers on our software tools.
Listen & Improve: Gather customer and community feedback, translate it into actionable insights for product and engineering, and experiment with new tools and techniques to push deployment efficiency forward.
Our Commercial Delivery Engineering practice is growing fast — and we’re looking for engineers who want to help shape what it becomes.
You won’t just execute; you’ll have real influence over the processes, tooling, delivery patterns, and customer engagement models as we scale.
If you’ve ever wanted to join a team early enough to leave your fingerprints on everything — how it operates, what it ships, and who it becomes — this is that opportunity.
Travel Expectations/Requirements: Less than 25% expected The listed
responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new
responsibilities as they arise. Preferred Experience and
Comfortable serving as the primary technical interface for customers, providing architecture guidance, production support, and platform expertise.