management
Posted Apr 14Vice President, Concierge Security
at Arctic Wolf
San Antonio Usa, United StatesOn-site
Responsibilities
- experience and outcomes Customer & Executive Engagement Act as a trusted advisor to senior customer stakeholders (CISOs, CIOs) Lead executive briefings, escalations, and crisis communications Build long-term relationships that drive trust and retention Operational Excellence & Delivery Establish KPIs to improve response times, customer satisfaction, and retention Drive data-driven decision-making and continuous improvement Maintain a high-touch, white-glove service at scale Incident & Escalation Leadership
Requirements
- Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category.
- Location Requirement: Candidates must be based within reasonable commuting distance of one of our Security Operations Centers (SOCs), located in San Antonio, TX; Eden Prairie, MN; Pleasant Grove, UT; or Waterloo, ON.
- You’ll define and operationalize a next-generation concierge model—leveraging AI, automation, and data-driven insights—to improve customer value, accelerate response, and strengthen trust.
- Experience: 12+ years in cybersecurity or security operations 7+ years leading customer-facing teams Proven success scaling service operations and driving transformation Expertise Strong knowledge of SOC operations, incident response, and security tools (SIEM, SOAR, EDR/XDR)
- Experience with cloud security and modern architectures Ability to communicate complex technical concepts to executive audiences Leadership Executive presence and crisis leadership skills Highly collaborative and metrics-driven Track record of leveraging AI and emerging technologies to improve outcomes Preferred
- Experience in cybersecurity SaaS, MSSP, or global technology services environments.
- Familiarity with security frameworks such as NIST, ISO 27001, and SOC2.
- MBA or cybersecurity certifications (CISSP, CISM, GIAC) a plus .
- Experience implementing AI-driven support models, workflow automation, and/ or predictive analytics programs.
- And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
- responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Benefits
- you will: Strategic Leadership & Transformation Define and execute the vision for a scalable, global concierge program Modernize operations using AI, automation, and predictive analytics Partner cross-functionally to enhance customer
- All wolves receive compelling compensation and benefits packages, including:
- Equity for all employees
- Flexible time off and paid volunteer days RRSP and 401k match
- benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
- Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.
- The base salary range for this job family is 218,000 to 326,000 USD annually.
- This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure.
- Actual base pay may vary based on skills, experience, and location, including job family level.
- In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.
Contact
- Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com . Security
Additional details
- At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it.
- Our global team of dedicated Pack members is driving innovation and setting new industry standards every day.
- Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award.
- Join a company that’s not only leading, but also shaping, the future of security operations.
- We’re looking for a Vice President, Concierge to be part of making that happen.
- The Director, Concierge Services plans and directs all aspects of Service delivery for their geography.
- Role Summary We’re looking for a strategic, customer-obsessed leader to transform and scale our Cybersecurity Concierge function.
- experience that drives measurable security outcomes for customers of all sizes.
- This role blends executive customer engagement, operational excellence, and transformation leadership to elevate both service quality and business impact.
- About Arctic Wolf At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture.