Posted Jun 12

HR Services Contact Center Associate

Remote

Requirements

Associate Degree, some college education or HR
experience in a shared services environment
Ability to use probing questions to get to the root of a problem
Bilingual Spanish is a plus but not required Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education
Preferred Leadership Experience None Certifications None
Basic computer and phone knowledge (including experience with DOS applications)
Exceptional customer service and phone skills and proven ability to perform in an unpredictable, fast-paced environment.
Ability to navigate through multiple computer applications simultaneously during a call
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The Contact Center Associate works as part of a team in Home Depot's HR Service Center which provides quality customer service to Home Depot associates and managers through inbound or outbound calls, faxes or emails.
Calls are related to pay and HR issues and ensuring the caller's needs are met in a timely manner.
Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution
Supports organization changes through high volume transactional support as needed
Processes transaction requests received via call, mail, fax or email
Provides exceptional customer service Key Responsibilities
90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required.
No direct responsibility for supervising others. Travel Requirements
Typically requires overnight travel less than 10% of the time. Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions