hr
Posted 2 days agoHR Services Contact Center Associate
Remote
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Requirements
- Associate Degree, some college education or HR
- experience in a shared services environment
- Ability to use probing questions to get to the root of a problem
- Bilingual Spanish is a plus but not required Minimum Education
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education
- Preferred Leadership Experience None Certifications None
- Basic computer and phone knowledge (including experience with DOS applications)
- Exceptional customer service and phone skills and proven ability to perform in an unpredictable, fast-paced environment.
- Ability to navigate through multiple computer applications simultaneously during a call
- This is a beta feature to avoid spam applicants.
Experience
- Minimum Years Of Work Experience 1
- Preferred Years Of Work Experience
- No additional years of experience Minimum Leadership Experience None
Additional details
- The Contact Center Associate works as part of a team in Home Depot's HR Service Center which provides quality customer service to Home Depot associates and managers through inbound or outbound calls, faxes or emails.
- Calls are related to pay and HR issues and ensuring the caller's needs are met in a timely manner.
- Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution
- Supports organization changes through high volume transactional support as needed
- Processes transaction requests received via call, mail, fax or email
- Provides exceptional customer service Key Responsibilities
- 90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required.
- No direct responsibility for supervising others. Travel Requirements