operations
Posted 2 weeks agoCustomer Operations Manager
at Superapp
GreeceOn-site
Requirements
- experience in Customer Engagement &
- Experience related leading roles in betting & gaming companies.
- ● Has proven ability to manage external service providers.
- ● Strong understanding of customer journey flows and conversion funnels.
- ● Has fluency in Greek & an advanced level in English.
Benefits
- ● Competitive salary and annual bonus based on performance.
- ● Flexible work arrangements.- Comprehensive health, dental, and vision insurance.
- Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision.
Additional details
- We are on a mission to pioneer the world’s next era of play.
- As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences.
- Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
- ● Has strong leadership & people management skills.
- ● Build operational processes from the ground up for Customer
- ● Translate customer data and operational insights into strategic recommendations and cross functional action plans. ● Monitor Customer
- Experience Performance Indicators & drive a culture of a rapid issue resolution to reduce customer frictions
- ● Collaborate with CRM department to align on the reward structure to enhance customer retention.
- ● Monitor external provider performance against KPIs , SLAs & quality standards & drive solid Sales strategy What we offer
- ● Access to professional development courses and certifications.