engineering
Posted Apr 27Customer Support Developer (Databases)
at airbyte
United StatesRemote
Responsibilities
- - Document research and troubleshooting processes,( including CDC debugging, destination schema reconciliation, and performance tuning runbooks), to aid faster ticket resolution and team knowledge sharing.
Requirements
- Airbyte is the data and action layer for AI agents.
- That everyone now includes AI agents.
- THE ROLE: Are you the kind of developer who gets a rush from cracking a gnarly replication bug, an issue with CDC implementation, or a query that hangs with no obvious reason? Do you thrive at the intersection of writing code and helping customers succeed? As a Customer Support Developer (Databases) at Airbyte, you'll combine hands-on development skills with deep technical empathy to support our growing cloud, embedded, and open-source integration platform.
- You'll be writing Java and Kotlin, shipping contributions to our open-source database source and destination connectors, digging into query plans and transaction logs, and directly shaping how customers move mission-critical data between databases, warehouses, and lakes.
- - Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster.
- - Support customers writing to data warehouses (Snowflake, BigQuery, Redshift), data lakes and object storage (S3, GCS, Azure Blob, Databricks, Iceberg), and databases (Postgres, MySQL, MSSQL, ClickHouse), including schema evolution and typed-columns behavior.
- - Help customers running database sources (PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, and more) troubleshoot replication behavior, cursor selection, full-refresh vs. incremental vs.
- - Contribute directly to Airbyte's open-source database connectors and the Java/Kotlin Bulk CDK: fix bugs, improve error handling, harden schema-evolution and CDC paths, and submit pull requests to the Airbyte repository.
- - Train and mentor Technical Support Engineers on database connector concepts, including JDBC fundamentals, CDC patterns, schema evolution, query optimization, destination typing and normalization, and the Airbyte protocol (spec, discover, check, read, write).
- Knowledge, Process Improvement, & AI - Create and maintain internal and external knowledge base articles, troubleshooting guides, and database connector documentation to support scalability.
- - Identify AI-driven opportunities for automation and process improvements that reduce support load and improve the customer experience.
- - Embrace AI-assisted workflows and contribute to developing playbooks and skills that encode repeatable troubleshooting procedures, connector debugging patterns, and onboarding Runbooks, enabling the team to scale expertise through automation.
- WHAT YOU’LL NEED: - 2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar role supporting developers or technical users. - Fluency in SQL, with hands-on
- experience investigating query plans, isolation levels, and performance bottlenecks. - Proficiency in Java or Kotlin.
- You must be able to read, write, and debug JVM-based connector code.
- experience with relational databases, data warehouses, or data lakes, including concepts like CDC (Change Data Capture), schema evolution, and query optimization. -
- Experience with JDBC and common database drivers, and comfort debugging connection, authentication, SSL, and SSH tunnel issues. - Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts, including ELT/ETL workflows. - Strong troubleshooting instincts, clear communication with both technical and non-technical stakeholders, and a growth mindset that keeps you improving even when things get hard. - High tolerance for ambiguity and a natural self-starter. NICE TO HAVE: -
- Experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, ClickHouse, or similar relational and non-relational systems. -
- Experience with data lakes and open table formats (Iceberg, Delta Lake), and cloud object storage (S3, GCS, Azure Blob). - Familiarity with Airbyte's Bulk CDK or contributions to open-source database connectors. -
- Experience with container orchestration tools like Kubernetes or Docker and multi-tenant architectures. - Background supporting developer-facing or embedded/platform products in a B2B SaaS context. -
- Experience with CI/CD pipelines and GitHub-based open-source workflows. -
- Experience with AI-assisted development tools and building automated playbooks or Runbooks.
Benefits
- Our market-leading Total Rewards package is designed to help you thrive professionally and personally. Our
- benefits and perks include: - Flexible PTO with a culture that encourages at least 25 days off annually - 16 weeks fully paid parental leave for all parents - Comprehensive medical, dental, and vision coverage for employees and dependents - 401(k) retirement plan - Professional development budget, conference sponsorship, and book reimbursement - Commuter
Additional details
- We give agents fast, accurate, authenticated access to business data across hundreds of sources, so they can discover the entities that matter, reason over real-time context, and take action in the systems they read from, not just observe them.
- We started as the open-source standard for data movement and proved the economics of data integration at scale: hundreds of connectors, thousands of companies, and, since 2020, have raised $181M from leading investors including Benchmark, Accel, Altimeter, Coatue, and Y Combinator.
- As our CEO Michel Tricot puts it, "the last ten years were all about structured data.
- The future is all about context." We're now building that context infrastructure for production-grade agents on the same open foundation, as agents become the primary consumers of enterprise data.
- Our mission is unchanged: make data available and actionable to everyone, everywhere.
- You'll champion the customer voice alongside our engineering and product teams every day, getting your hands dirty in the code.
- WHAT YOU’LL DO: Customer Support & Technical Troubleshooting - Serve as the primary technical escalation point for database-related customer issues, responding via email, ticketing systems, and video calls with precision and clarity.
- - Dig into complex issues across relational databases, data warehouses, data lakes, and cloud object storage, not just finding workarounds but partnering with Engineering to root-cause and drive real fixes.
- - Reproduce customer-reported bugs by inspecting connector logs, query plans, replication slots, transaction logs, sync state, and destination table state, and document findings with enough technical detail for Engineering to act on immediately.
- - Support customers through onboarding and troubleshooting for SSH tunnels, network configuration, database user permissions, CDC setup (WAL/binlog/redo logs), and warehouse/lake authentication.