Customer Success Associate II - MX

Remote

Requirements

Based on NPS Ticket score Performance accuracy measures Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores Engagement of every customer within their customer base Ticket and workload management Knowledge Basic understanding of the IT industry and various technologies Basic knowledge of the Rackspace product portfolio, servers, and computer hardware Basic understanding of Cloud technologies and working practices Skills Administrative Skills AR/Billing Software Tools
experience in the role duties required #LI-AW2 About Rackspace Technology We are the multicloud solutions experts.
We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.
If you have a disability or special need that requires accommodation, please let us know.

We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.

The Customer Success Associate II provides support to the Customer Success Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests.
Working alongside teams of Customer Success Managers the Customer Success Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution.
This requires routing workstreams to the most appropriate team, responding directly to customers’ needs and action frequent clerical and commercial tasks on behalf of the Customer Success group.