engineering
Posted Jan 29Staff Full-Stack Engineer — Customer Value + Performance Intelligence (Tech Lead)
at BetterUp
Austin, United StatesHybrid
Responsibilities
- What you’ll do: Automation & Scale: - Architect and build automation tooling that reduces manual effort in insight generation and delivery by 75%, unlocking our ability to scale from 15–25 customers to hundreds - Design and implement data pipelines that systematically process unstructured data (session recordings, chat logs, behavioral signals) through our Intelligence Layer - Build self-service tooling that empowers cross-functional teams (PICs, Customer Value, Labs) to access and deliver insights without
Requirements
- You'll collaborate closely with Data Scientists and ML Engineers to operationalize cutting-edge models and make them accessible to the teams that drive customer value.
- experience with modern backend tech stacks (we use Ruby and Elixir, but expertise in Python, Node.js, Go, or similar is valued) - Frontend development: JavaScript/TypeScript, HTML5, CSS3, and knowledge of modern frontend frameworks -
- Experience building data pipelines, ETL processes, or working with large-scale data processing - Comfort working with both structured and unstructured data -
- Experience with analytics or BI platforms (Snowflake, dbt, Looker, or similar) - Strong verbal and written communication skills - Alignment with BetterUp's mission of enabling self-driven behavior change Valued: -
- Experience with ML model operationalization or MLOps practices - Familiarity with data transformation and automation tools (Airflow, dbt, etc.) - Background in building internal tools and self-service platforms -
- Experience with Ruby, Elixir, Rails, EmberJS - Understanding of data warehousing, analytics platforms, or BI tools -
- Experience centralizing and standardizing data infrastructure across reporting and analytics use cases - Previous work on B2B SaaS products serving enterprise customers - Interest in organizational psychology, talent analytics, or HR tech What Success Looks Like: By the end of your first year, you will have: - Delivered automation that measurably reduces manual LOE in insight generation and delivery - Built systems that enable Performance Intelligence to scale to 3–5x more customers - Created tools that
- As an AI-forward company, adaptation and continuous learning are part of our daily work.
- We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work.
- These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation.
- During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.
Experience
- Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.
Benefits
- And when you get an offer from us (and accept it), you get way more than a paycheck.
Additional details
- Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do.
- We can’t cram it all in here, but you’ll start noticing it from the first interview.
- You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
- This makes for a remarkably focused and fulfilling work experience.
- But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.
- If that sounds exciting—and the job description below feels like a fit—we really should start talking.
- We are a hybrid company with a focus on in-person collaboration when necessary.
- Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month.
- Our US hub locations include: Austin, TX; Chicago, IL; New York City, NY; San Francisco, CA; and the Washington, DC metro area.
- If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL.